Hiring Wisdom: It’s Not as Much About What You Pay as What You Offer

By Mel Kleiman

Food retailing is a business about people and food. It’s about people who like people and people who love food. Share the love.” – George Anderson on RetailWire.com.

The problem is most retailers, not just food retailers, do a poor (often rotten) job of hiring.

It is not as much about what you pay as what you offer:

Hire people who like working with people.
Hire people who want to serve.
Hire people who want to learn and teach them new stuff.
Hire people who want to be challenged. Make them stretch.
Hire people who like your products or services.

Now do the following:

Quit hiring great applicants and start hiring people who will be great employees.
Only allow your best people to interview and hire.
Make sure your hiring managers are taught how to hire the best.
Don’t settle for mediocrity.
Recognize and reward your great employees.

The most important decision a manager makes every single day is who they allow in the door to take care of the customers.

This was originally published on Mel Kleiman’s Humetrics blog.

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at mkleiman@humetrics.com.

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These are all great tips on how to hire the best people. At the end of the day, it’s more important to find a great employee than a great applicant. If the applicant is passionate and engaged about your company or product in the video interview, this can sometimes be a better predictor of success than an applicant more qualified but less involved. You want employees who are excited to show up to work everyday, so be sure to look for that passion in the interview process.