Mel Kleiman, the CEO of Humetrics who also authors the “Hiring Wisdom” posts every Monday here on TLNT, says that there is one simple but basic question that every hiring manager conducting a job interview should ask:
Any work history makes more sense when viewed from the beginning, which is why the first and most important question every interviewer needs to ask is “Tell me about your very first paying job. What was the first thing you ever did to earn money?” Even first-time workers have done something to earn money; and if their primary job was staying in school, that answer still gives you a lot of information.
The reason to ask this question is to get a good idea of applicants’ values and work ethics. Psychologists tell us most of our values are established early in life. Although, in theory, these can later be changed and adapted with conscious effort, in practice, most people carry the values they learned as children throughout life.”
An interesting interviewing philosophy
I’ve always found Mel’s advice about job interviews to be spot on, but here’s another look at how to interview job candidates from You’re the Boss, the small business blog in The New York Times. In How I Interview Job Candidates, Tom Szaky details his own “unusual interview style that has served me well over the past decade.”
He has his own interviewing philosophy that I found both interesting and insightful. For instance:
- “First, I don’t put much weight on résumés except to look for a few telltale signs: Have the candidates jumped around from job to job and industry to industry? Or do they join businesses and stay? This is important because turnover is costly to an organization.”
- “Education level comes into play only when candidates haven’t had more than five years of job experience. After that, where they went to school and what they did there matter significantly less (personally, I hold only a high school diploma). Also, the more lofty a candidate’s alma mater, the more likely it is that the person will expect to get promoted quickly — either internally or to another company.”
- “One other thing I look for in a résumé is formatting. Being able to present a case — whether it’s asking for a job or proposing an initiative — is critical to most functions in a business. Is the document on one page? And is it laid out in an aesthetically pleasing manner?”
- “I consider letters of reference and reference checks a waste of time. Is anyone going to give you a reference letter that isn’t glowing?
- “Once we begin the interview process, I tend to keep it short — and put a lot of value into my gut reaction. As a result, my interviews usually last only five to 10 minutes.”
- “I ask candidates to describe the biggest, most glorious mistake they have had in their business careers — including all of the gory details. I am still surprised that the majority of candidates think about it and then say they haven’t made any major mistakes in their careers. To me this says that the candidates are either lying or don’t take risks. Both are deal breakers.”
- “The goal of my interview is, first, to assess the person’s passion — the biggest asset an employee can bring. Then, I look for someone who is comfortable taking risks and who is eager to face the challenge of doing something that seems impossible. Finally, I push candidates on why they want to join us — even, sometimes, encouraging them to look for a job that might pay more or be closer to home.”
Hiring is not an exact science
There is a lot more great interview wisdom from Tom Szaky in How I Interview Job Candidates, and you should take a good look because it is pretty thought-provoking. If you are involved in interviewing candidates at any level, I doubt you can read it and not come away thinking about job interviews a lot differently.
For me, the most interesting part was the notion that candidate interviews should be fairly short and largely based on your gut reaction. I don’t know about you, but that goes counter to just about every piece of conventional wisdom I’ve ever read about job candidate interviews, yet from my own personal experience, I found that it rings very true.
And one more thing: hiring is not an exact science, and like most things in life, you won’t ever be perfect with your hires no matter what you ask or how you interview. That reminds of the old Wayne Gretzky quote that, “You miss 100 percent of the shots you never take,” but Tom Szaky has his own version.
“We all make mistakes,” he says. “I think I make a good hire three out of four times.”
I don’t know about you, but that’s a pretty good track record in my book — and a pretty good reason for reading How I Interview Job Candidates.