Talent Management

Have We Forgotten What It Means to be a “Professional?”

what-not-to-wear

Every company that employs teens and young adults wrestles with the boundaries of professionalism.

How do you get the emerging workforce to set aside, if only temporarily, the supposed “personal right of individual expression” in favor of representing you and your organization without completely zapping them of their enthusiasm, creativity, and energy?

Sometimes their personal preferences line up squarely with your organization’s needs, but often, especially for the emerging workforce, they don’t. A professional puts the job ahead of the personal.

Biggest complaints about the emerging workforce

The biggest frustration many leaders experience with the emerging workforce comes from a seeming unwillingness on the part of these workers to dress and act like professionals. The examples of “unprofessionalism” I hear about most often generally fall into one of the following categories:

  • Appearance. Don’t think this is just a problem for those who employ low-wage, frontline workers. In 2010, Swiss banking giant UBS gave employees at five of its offices a 43-page dress code that detailed what its staff could and couldn’t wear.
  • Language. Profanity, vulgarity, and obscenity are commonplace in the vocabulary of many members of the emerging workforce, and all too often they don’t turn it off or even dial it down when they get to work.
  • Manners. This big umbrella covers common courtesies. Are your workers opening doors for others? Allowing others to speak without interruption? Calling their supervisors Mr. or Ms until given permission to go with a first name?
  • Overtness. Anyone that has an opinion now has a platform to share it, thanks to the advent of social media. They’ve been raised to believe that if they have something to say or an interesting take on a popular topic, they’d be depriving the world if they “didn’t put it out there.”

Non-conformity is the New Normal

Young workers arrive in the workplace saying, “My identity is wrapped up in how I look and the way I talk, and I don’t think I should have to change my outward appearance for the sake of a job. You should accept me for who and what I am.”

Their message: I have to make this uniquely mine or I’ll lose me and become you.

Getting the emerging workforce to dress and act professionally is far easier when you hire professionals from the get go. But because this is becoming increasingly more difficult, so you need to be proactive in developing the professionalism you desire within your new workforce.

Clarity is Crucial

When addressing something as controversial as a dress code, don’t simply mention it or expect them to read it in the company handbook. Instead, show photographs of employees wearing what is deemed both appropriate and what is unacceptable. Leave nothing to chance. Don’t surprise them with the specifics of your dress code after they’ve been hired and are making their way through your orientation.

Do the same when describing the language and etiquette that is acceptable and appropriate in your culture. Don’t wait for a major infraction to bring this to their attention. Take time to build your relationship around more positive things as this will establish trust and respect; key when addressing more sensitive issues.

When workers realize and embrace the idea that part of their job is to help promote the image of the organization rather than their personal image, they are more inclined to dress the part, speak the part, and act out the part that the job requires.

That’s professionalism in its truest sense.

You can hear Eric Chester talk about generational changes in the workplace at the 2nd Annual TLNT Transform conference in Fort Worth, Texas April 3-4, 2013. Stay tuned for more information on this event. 

This was originally published on Eric Chester’s Reviving Work Ethic blog. His new book is Reviving Work Ethic: A Leader’s Guide to Ending Entitlement and Restoring Pride in the Emerging Workforce. For copies, visit revivingworkethic.com.

Eric Chester is a leading voice in the global dialogue on employee engagement and building a world-class workplace culture. He's an in-the-trenches researcher on the topic of the emerging workforce and the dynamics of attracting, managing, motivating and retaining top talent. Chester is a Hall-of-Fame keynote speaker and the author of 3 leadership books including Reviving Work Ethic . His new book, On Fire at Work: How Legendary Leaders Ignite Passion in their People without Burning Them Out, will be released later this year. Learn more about Eric at EricChester.com.
  • CanadianGuest

    I really don’t believe that Mr. and Ms. are required to address supervisors in most work places in North America these days.  I honestly don’t remember the last time I addressed a supervisor that way, if ever.  The occasional client, or Board member certainly, but my supervisor?  Nope.

    • http://www.facebook.com/patrick.ciriello Patrick Ciriello

      Then apparently you still need to learn manners.

  • Kim

    Perhaps not, but it’s gone too far the other way.  The other day I heard a temporary worker address the Director with only his last name (i.e. “Hey Smith, I meant to ask you…”).  He was immediately corrected that it was “Mr. Smith”. The temp thought he was joking!  Not every workplace is formal, but your boss isn’t your buddy either.  

  • http://twitter.com/eric_chester Work Ethic Guru

    Not saying that every manager or supervisor should be addressed with Mr./Ms. for the duration of the employment relationship.  But showing that level of respect in the beginning would certainly help to get the relationship off to a good start.  Whenever it is then deemed appropriate, the manager could then say, “Hey William, please call me Sarah”.

  • http://www.designingsean.com Sean Ryan

    The Mr. and Ms. thing should go both ways. Yes, I can show respect for you by calling you Mr., but not because you are my boss, but because it is a respectful thing to do as adults. As such, I would expect that if I have to call him Mr. Wright, that he would call me Mr. Ryan.

    A work place isn’t school, and I am not a child. I may not have the experience or authority that he has, but I am still an adult, and I expected to be treated as such.

  • http://profiles.google.com/francelia Franny Oxford

    There’s a distinction to be made between formal and professional. We can all encourage coworkers to be respectful, thoughtful, and mature without the formalities associated with a work culture that may stifle communication, diversity, and creativity. 

  • http://www.facebook.com/todaysgent Peter Ryan

    Interesting article. Personally I have never called an employer Mr or Mrs, but I certainly agree that some need the expectations of professionalism clearly spelled out.