Chris Argyris passed away last month, at the age of 90.
This Harvard Business School professor earned 14 honorary doctorates, produced 30 books, and published over 150 articles. Anyone in the field of Human Resources should know of this man’s contributions to the field of understanding, as the frame a foundation for improving human performance.
Think about this: We make decisions every day. We go through a process to do so.
Argyris defined this process as the “ladder of inference.” He pointed out that we often skip steps in the thinking process, for example starting with assumptions rather than real data. Starting with assumptions, not only eliminates gathering facts, but also looking at the context surrounding the facts, and then interpreting the facts within the context. Read more…