Eric Chester

Eric Chester is an acclaimed expert on school-to-work transition. He has presented to millions of youth at thousands of high schools and colleges, and spoken to hundreds of companies and organizations that rely on teens and young adults as their front-line workforce. Chester is the author of four books, most recently "Getting Them to Give a Damn," and president of Lakewood, Colorado-based Reviving Work Ethic, Inc , a speaking and consulting firm. Contact him at eric@revivingworkethic.com .

Articles by Eric Chester

Talent Management

Why You Shouldn’t Judge a Candidate by Their Background Check

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Imagine that you have one opening you’re trying to fill, and 16 eager applicants aged 17 to 22 — all with more than adequate skills for the job — awaiting their second interview.

Before the interviews begin, you discover that among those candidates are five recovering addicts, two pregnant unwed teens, three who are on probation, eight high school dropouts, four who have earned only a G.E.D., and one who’s recovering from a traumatic brain injury.

And those issues are just the ones listed on the background checks of the young people you are about to meet. There are many that aren’t listed, to be sure. Read more…

Culture

When Your Marketing Message Gets in the Way of Your Company Values

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Last week on an upgraded flight between Denver and Orlando, I was given a warm cookie after the meal service. This is a nice touch United Airlines does and has done for first class passengers for years.

But as I examined the little brown paper sack the cookie came in, I was amused by the sentence printed on the bag: Made fresh, especially for you.

Something about that woke up the stand-up comic that resides deep within me as I began to imagine how Jerry Seinfeld might relate this story on stage. Read more…

HR Insights, Talent Management

True Work-Life Balance? It’s a Myth We Need to Quit Worrying About

Photo illustration by Dreamstime

Work-Life balance.

As a Baby Boomer teen born to Depression-era parents, I never heard that term once.

It didn’t exist back then and, if it had, it would have never come out of my father’s mouth. Hard work was his life, and when he had a day off, he worked. To my dad and those who were his age and older, balance was something you did to your checkbook when the statement arrived.

It wasn’t until the late 1980s when this three-word term entered the American lexicon, and it wasn’t popularized until the late 1990s. Now, those three words are said in conjunction as frequently as pass the salt. Read more…

Talent Management

Important Message For Your Workers? Make It Short, Sweet, and Entertaining

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When you fly, do you actually pay attention to the airline safety announcement?

Neither do I.

These FAA-mandated announcements are, for the most part, monotonous, mundane, and insulting to the intelligence of anyone with a fifth grade education. Instructing passengers on how to fasten their seat belt by inserting the end with the clip into the metal buckle? PLEEZE!

However, this past week I experienced one that made me drop my USA Today Sports section, as it captured my undivided attention for nearly five minutes. Read more…

Talent Management

Managing Millennials: You Don’t Need to Lower Your Expectations

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A customer service manager of a regional banking chain recently told me about a challenge her managers were having in getting young tellers to handle incoming calls when they were assigned phone duty.

“It’s astounding how many will answer our business line by just saying ‘Hello’ or ‘Yo. Wat up? This is Monique.‘ It’s almost as if they’ve never answered a phone call for anyone else,” she said.

“It’s likely they haven’t,“ I replied.

Although we got a chuckle out of it, I think it was a moment of Zen for both of us. Read more…

HR Management, Talent Management

How Do You Motivate Employees Who Really Don’t Need the Money?

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If you woke up today and discovered that you had won millions in last evening’s lottery drawing, would you still work?

Always a great conversation starter, the number of Americans responding “yes” has declined from over 80 percent in 1955 to 66 percent in recent years according to Psychology Today.

So what happens when there are people on your payroll who are in a similar financial situation? Those that have all the money they need and are not motivated by a paycheck. Can they be managed to consistently perform up to their potential? Read more…

Talent Management

Managing Millennials: Maybe You SHOULD Get Their Parents Involved

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It doesn’t take a mechanical engineer to understand why a stool needs at least three legs to fully support and balance even the slightest weight.

When trying to support and balance the challenging workplace relationship between your business and your young hires, consider the advantages of inviting their parents into the employment picture as the third leg of your stool.

And don’t be fooled into thinking that I’m limiting this strategy to only the moms and dads of teenage workers.

Millennials are getting married later, having children later, and increasingly living with their parents well into their 20s. Gone is the notion that adulthood officially started at 18,when one typically graduated from high school – or even at 21, the modern-day age limit for drinking alcohol. A recent University of Chicago survey found that most Americans now believe that adulthood actually begins at age 26. Read more…

Talent Management

Want to Retain Employees? Ask ‘What Would It Take to Make You Leave?’

Illustration by istockphoto.com

Michele Klein, HR Manager for Fidelity Exploration and Production (a large player in the booming oil and gas industry) was doing an exit interview with an engineer who was leaving to take a similar job with a competitor.

As her final question, she asked, “If we had known that you were thinking about leaving several months ago, would there have been anything we could have done to keep you?”

“Absolutely.” the engineer replied. “I didn’t realize that you had bigger plans for me. Nobody ever told me.”

But by then, it was too late. Read more…

Recruiting and Staffing

Why the Candidate You Hired Isn’t the Employee Who Actually Showed Up

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“But he interviewed so well!” the frustrated manager lamented at a leadership conference I presented for last week. “He was so sharp … so prepared. I thought he’d be a great fit. But when he came in for training, he was like a totally different person.”

“That’s because you didn’t interview him. You probably interviewed his parents,” I replied.

When you discover that a good friend, colleague, or your own son or daughter, is going to interview for a job, naturally you want to help them. After all, you’ve been through many interviews, and you know what it takes to make a great first impression and stand out from the crowd.

So if they’re open to suggestions, you let them know some of the questions they’ll likely be asked, and coach them on how they should answer those questions. Read more…

Talent Management

The Pothole Problem: Good Managers Do More Than Routine Maintenance

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It made for a dreadful commute.

The crater-like potholes dotting the main thoroughfare near my office were wreaking havoc on my car’s pothole alignment. I wasn’t the only unhappy camper. The city was inundated with complaints from angry neighbors and shopkeepers who demanded repairs.

Finally, a road-crew was sent to fill the gaping cavities and restore drivability to the busy street, and they did a very nice job.

Do you think the city has received any thank you calls from the neighbors and shopkeepers in the area? I’m certainly happy about the repairs, but I haven’t called anybody down at City Hall. My guess is that no one else has, either. Read more…