Eric Chester

Eric Chester is a leading voice in the global dialogue on employee engagement and building a world-class workplace culture. He's an in-the-trenches researcher on the topic of the emerging workforce and the dynamics of attracting, managing, motivating and retaining top talent. Chester is a Hall-of-Fame keynote speaker and the author of 3 leadership books including Reviving Work Ethic . His new book, On Fire at Work: How Legendary Leaders Ignite Passion in their People without Burning Them Out, will be released later this year. Learn more about Eric at EricChester.com.

Articles by Eric Chester

Leadership, Talent Management

How One Franchise Is Building a Systemwide Culture of Engagement

costavida

The world of franchising is exploding as more and more franchised brands and concepts emerge each year.

Sadly, in many of those organizations, there exists a wide chasm separating disenfranchised franchisees from the brand’s franchisor, usually stemming from broken promises and unfulfilled expectations. In those franchised brands that are thriving, however, harmony reigns supreme as both parties are firmly committed to the other’s success.

A shining example of this is Costa Vida, an 11-year-old chain of nearly 70 fast casual, fresh Mexican restaurants. Read more…

HR Management, Talent Management

A Handy 5-Step Formula to Resolve Conflict with Your Employees

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When rules are broken in situations that don’t call for immediate termination, gain your composure and think “Open The Front Door Now.”

This is the acronym for a simple formula that helps you address — and correct — many of the annoying small issues and problematic behaviors of your employees. Treating these problems according to the OTFDN formula will get them back on your team.

Here’s how the formula works: Read more…

HR Management, Talent Management

The Simple Way to Boost Retention: Give Them a Compelling Reason to Stay

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There are limits to the extent an employer will go to keep an employee happy, even when the employee is a top performer or in one of those almost-impossible-to-replace positions.

But, unless they are feeling neglected, unappreciated, or mistreated, most employees would prefer not to go through a job change and would rather stay with their current employer, providing there exists a reasonable opportunity to learn and grow.

Deloitte released a benchmark study in 2011 titled Talent Edge 2020: Building the Recovery Together: What Talent Expects and How Leaders Are Responding. It should come as no surprise that the study shows that a majority of workers want to leave their jobs for better opportunities. Read more…

Leadership, Talent Management

10 Ways to Get Employees to Step Up and REALLY Own Their Job

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Every employee who works for you will eventually arrive at a crucial intersection, if they haven’t already.

At that point, you hope they turn right and buy-in to your leadership and the vision and values of your company. Turning that direction means that they see a future for themselves with your organization so they’ll invest themselves fully and go all-in.

Unfortunately, some will turn left and quit on you without actually quitting. They’ll take on the “me against the machine” mindset and begin looking for shortcuts and ways they can do just the MDR (Minimum Daily Requirement) that it takes to fly below the radar and avoid getting called out or fired. Read more…

HR Insights, Talent Management

The Time is Right: Millennial Achievers to Need Step Up and Lead

123RF.com

I’ve been writing and speaking about Millennials since they first made their way into the workplace as teenagers in 1998.

Since then, I’ve interacted with thousands of mature business owners and leaders who’ve confessed their struggles and frustrations in managing this enigmatic generation.

Today, more than half of all Millennials (born 1980-2000) are 25 and older, and the part-time teen workers of 1998 are now 35 years-old. They hate being lumped into a generational heap that’s been branded and widely criticized for being inherently lazy and entitled.

This is especially true for those overachieving Millennials, who are anything but lazy and entitled. Read more…

Classic TLNT

Surefire Ways to Bah Humbug Your Employees this Holiday Season

Scrooge

Editor’s Note: The holiday season is here, and TLNT is again getting into the spirit with some classic past holiday posts. Look for them until Christmas Eve.

Dickens may have penned A Christmas Carol back in 1843, but the ghost of bad management is still haunting workplaces today.

Nowhere is this more prevalent and on display than in industries that boom in Q4 (i.e. retailing, food service, hospitality, transportation, entertainment, etc.). The make-or-break pressures of managing a business during the holidays can bring out the worst in the best of us..

So if the challenge to increase sales and decrease overhead amidst staggering competition has left you feeling as though you’ve been inhabited by the spirit of Rob Ford, why not go all-in and ensure that your employees hate the holidays as much as you do? you know, share your misery and get some company! Read more…

Classic TLNT

Young Millennials: Here’s the Best Christmas Gift You Could Give Them

123RF Stock Photo

Editor’s Note: The holiday season is here, and TLNT is again getting into the spirit with some classic past holiday posts. Look for them until Christmas Eve.

The employment landscape in America for 16- to 24-year-olds is abysmal — the worst it’s been in more than 50 years.

So if you’ve got a teen or a young adult on your holiday gift list, don’t head to the mall or to your nearest big box retailer. What they need most from you cannot be found in stores.

According to this recent story in the Huffington Post, the employment rate for teens between the ages of 16 and 19 has fallen 42 percent over the last decade: 2.2 million teens and 4.3 million young adults aged 20 to 24 are neither working nor in school. Of those without school or work, 21 percent — or 1.4 million — are young parents. Read more…

Rewards & Recognition, Talent Management

3 Surefire Ways to Disengage Your Employees This Holiday Season

national-lampoons-christmas-vacation

For each of the past 20 years, my wife and I have watched National Lampoon’s Christmas Vacation while putting up our Christmas Tree.

Why we still laugh uncontrollably at the same bits we’ve seen so many times is something our kids may never fully understand, but I digress.

This classic movie’s plot centers around the plans Clark Griswold (Chevy Chase) has for surprising his family at Christmas by having an elaborate swimming pool built in their backyard the following spring. Although the packaging company he works for is not obligated to pay out a Christmas bonus, Clark has always received one in each of his past 17 years working there. Read more…

Talent Management

Employee Entitlement: It’s More Than Just a Generational Issue

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If you are a person who enjoys peace and serenity, you don’t yell “fire” in a crowded theater, nor do you whisper “bomb” when going through airport security.

And unless you want to incite a riot, you’d better not let the word “entitled” slip out around a business owner, manager, or employer.

Regardless of how Webster’s defines it, in the minds of many adults the “e” word evokes the painful confrontations they’ve experienced with kids/students/employees who have been dealt with fairly, but have acted out as if they have been mistreated and are deserving of more. Read more…

HR Insights, Talent Management

Having Great Talent Does Not Always Guarantee Great Results

Dogs

Ozzy is an 8-year-old golden retriever who loves to fetch our morning newspaper.

Although our driveway is nearly as long as a football field, he is relentless in his pursuit and always manages to find it and bring it to us at the front door even in a driving rain or total white-out blizzard. For this, we reward Ozzy with a jerky treat and a massive amount of praise.

We began training him to handle this chore when he was only a few months old and it took less than five (5) days for him to master it. It’s been a good deal for both parties ever since. Read more…