Eric Chester

Eric Chester is a leading voice in the global dialogue on employee engagement and building a world-class workplace culture. He's an in-the-trenches researcher on the topic of the emerging workforce and the dynamics of attracting, managing, motivating and retaining top talent. Chester is a Hall-of-Fame keynote speaker and the author of 3 leadership books including Reviving Work Ethic . His new book, On Fire at Work: How Legendary Leaders Ignite Passion in their People without Burning Them Out, will be released later this year. Learn more about Eric at EricChester.com.

Articles by Eric Chester

Recruiting and Staffing

Your Recruiting Mantra? It’s Simple as ABC – Always Be Canvassing

/ 123RF Stock Photo

The Seattle Seahawks throttled the Denver Broncos (my home team) in the Super Bowl earlier this year.

Yet, these two teams were, arguably, the most aggressive in signing free agents to upgrade their teams during the off-season and both are odds-on favorites to repeat as the teams in next year’s big game.

That’s because when it comes to acquiring top talent, champions are never satisfied with the status quo. The best organizations are always seeking to get better by upgrading each and every position whenever they can. Read more…

Talent Management

What Do You Do When Casual Friday Becomes Casual Everyday?

From istockphoto.com

I can’t believe the way these young associates come to work!” Chris told me after a recent presentation. “Where did they get the idea that ‘business casual’ means cut-off shorts, flip-flops and a tank top?”

That certainly wasn’t the first time I had heard the rumblings of a bewildered employer lamenting the haphazard fashion sense and grooming habits of her young hires.

It was, however, disconcerting to hear this particular comment coming from the senior partner of an acclaimed management consulting firm that systematically recruits MBA’s from the nation’s top business schools. Read more…

Talent Management

Broaden the Appeal: There Are Many Good (But Not Sexy) Jobs Out There

Hot Jobs

Recently my wife commented on how much time I was spending watching the 2014 NFL Draft coverage on ESPN.

You’re a Broncos fan. They don’t pick again for at least an hour, at least. Are you really that fascinated by who Buffalo selects in the 5th round?” she asked.

But there I sat along with 45.7 million other football fanatics glued to the tube for the third consecutive day of ESPN’s round-the-clock, nonstop coverage of this ridiculously uneventful event.

Instead of being ashamed, I should take pride. After all, I am an American, and America is No. 1! Read more…

Culture, Talent Management

Ridding Your Workplace Culture of the Fashionably Late Syndrome

123stockphoto.com

A disturbing trend I’ve noticed in the 60 plus meetings, conferences, and conventions I attend each year is the increasing frequency of how many of these events get thrown off schedule.

When attendees are still clustered around the coffee stations 10 minutes after the meeting begins, or they refuse to disconnect from their smart phones in sufficient time to get to their seats on time, it delays or interrupts the program, irritates those who are on time, and sets into motion a series of undesirable outcomes often delaying everything else scheduled throughout the day.

This “fashionably late” mindset not only impacts off-site meetings and conventions, but has also become a disruptive force in the workplace. Read more…

Talent Management

You Need to Ask: If I Had Me For a Boss, Would I Like Coming to Work?

From istockphoto.com

“If I had me for a boss, would I like coming to work?

Face it, the people who work for you have other options. (If they don’t, you not only have the wrong people on your bus, you’ve got a lousy bus.)

Offering a competitive wage and benefit package may be enough to attract talent to your team, but it’s not going to keep them from moving on to another suitor that’s offering the same or better. And if your people don’t like coming to work, another suitor doesn’t even have to match what you’re offering. Read more…

Talent Management

A Lesson on Engagement From an Unpaid, 76-Year-Old Airport Greeter

engagement

I returned home from a conference and got off the tram at Denver International Airport and took the escalator up to the top level, where the first person I saw was an elderly gentleman in a cowboy hat who greets arriving passengers with a hearty “Welcome to Denver!” This is followed by an earnest, “How may I help you?”

I don’t know of another airport in the country where passengers are warmly welcomed by airport employees who are proactively offering assistance in helping navigate a large, confusing airport. Makes me proud to be from Denver, but I digress.

I stood and watched this guy for a good 20 minutes and even recorded this video of him and another ambassador on the job. Read more…

Leadership

One Rule That Just Doesn’t Work For Managers (or Parents) Anymore

Do as I say not as I do

Do as I say, not as I do.”

There was a time when a parent who smoked, drank excessively, cursed, etc. could demand – and often expect – a different standard of behavior from their children simply by telling them, ” I want you to have a better life than the one I’m living, so don’t follow in my footsteps and make the same mistakes I’ve made.”

No one exactly knows when that all changed, but the referendum on being able to raise good kids by providing a bad example of what not to do has passed.

Similarly, the time has also passed for a boss to manage his/her employees under the “I can do this, but don’t you go thinking it’s okay for someone at your level to do” axiom. Read more…

Classic TLNT

Five Things to Ask Before You Finally Kick That Employee to the Curb

Photo illustration by istockphoto.com

Editor’s Note: Sometimes readers ask about past TLNT articles. That’s why we republish a Classic TLNT post every Friday.

Firing an employee is a task that no manager enjoys, but one that often appears inevitable.

Yet it’s a proven fact that hiring a replacement employee will cost a great deal more than retaining than the one you have, if that individual can be deemed salvageable.

That’s why it’s imperative to have a checklist of questions you ask yourself prior to pulling the trigger on your expensive turnover revolver. Read more…

HR Management, Talent Management

Working Like a Dog: How Much Do You Know About Your Employees?

123RF Stock Photo

My wife and I have three lazy dogs.

Given the choice, I know Ozzy, Olivia and Toby would like to be out chasing the deer, elk, and fox that run free in the mountains surrounding our house, but we can’t trust that they’ll come back so we don’t give them that freedom. As a result, they’ve mastered the art of continual relaxation.

Before dogs were domesticated 150 years ago (and subsequently are now typically pampered and spoiled by their owners) they were used for pulling carts, herding sheep, and chasing predators away from livestock.

It’s not known for sure where the phrase “work like a dog” originated, but it’s safe to assume it was a tribute to our canine friends by those who were in awe of their work ethic. Read more…

Talent Management

You Don’t Need a Survey to Know if Your Employees are Engaged

survey

With a veritable army of scientific researchers, the Gallup Organization spent decades developing their famed Q12 Survey.

They now package and market this tool for organizations that want to determine the level of employee engagement in their workforce calling it The Only 12 Questions that Matter.

To date, more than 25 million employees worldwide have taken that survey, and the findings reveal the sad truth that most workers are not engaged in their jobs. Read more…