Eric Chester

Eric Chester is a leading voice in the global dialogue on employee engagement and building a world-class workplace culture. He's an in-the-trenches researcher on the topic of the emerging workforce and the dynamics of attracting, managing, motivating and retaining top talent. Chester is a Hall-of-Fame keynote speaker and the author of 3 leadership books including Reviving Work Ethic . His new book, On Fire at Work: How Great Companies Ignite Passion in their People without Burning Them Out , will be released Oct. 20, 2015. Learn more about Eric at EricChester.com.

Articles by Eric Chester

Talent Management

The Secret to Engaging Millennials is Really No Big Secret at All

Photo by istockphoto.com

To get back to Kansas, Dorothy never had to jump through all the death-defying hoops the Wizard put her through.

She had everything she needed (ruby slippers) from the very beginning. All she lacked was the understanding of how to unlock their magical powers.

Since they began making their way into the workforce in the late 1990’s, business leaders, owners, and managers have been trying to figure out how to drive performance from their enigmatic Millennial employees. As arduous and mysterious as this challenge has been hyped up to be, the answer is surprisingly simple. Read more…

Rewards & Recognition

Why It’s Critical to Spell Out Exactly What Employees Do Right

© iQoncept - Fotolia

Every manager has been told that it’s important to acknowledge, recognize, and reward their top performing employees.

Unfortunately, most haven’t been coached on how to do this effectively. And if one of the goals is to get the performer to continue performing at a high level, the why has to be linked to the what.

“You’ve done a good job around here, Jevon. Congratulations on being our Employee of the Month.” Read more…

Talent Management

When Millennials Are In Control of their Careers, Everybody Wins

Portrait of business colleagues holding each other and laughing

The burn out rate among business consultants is sky high.

Although firms pay big starting salaries to young MBA’s, accountants, and engineers, the excessive travel demands that come with the paycheck can get real old — real fast.

That’s precisely why Vynamic, an 80 (plus) person health care consultancy based in Philadelphia, stands out among its competitors. Ranked the No. 1 most prestigious boutique consulting firm in the U.S. by IvyExec.com in early 2015 and the No. 5 overall best small firm to work for in the U.S. by Consulting Magazine, Vynamic has gone beyond paying competitive salaries. Read more…

HR Insights, Talent Management

Yes, Money Can Buy Happiness, but Employee Pride Is Not for Sale

proud

Imagine that you are walking alone across a vacant parking lot on a breezy day, when out of the corner of your eye you notice a crumpled-up bill blowing at your feet.

You immediately step on it to keep it from escaping, and then reach down to discover that it’s a $100 bill. No one is within 500 yards of you, and the wind is swirling leaves and other bits of paper around as far as you can see. You couldn’t find the rightful owner if your life depended on it.

The bill is yours to keep. Read more…

HR Management, Talent Management

The Single Worst Mistake That a Manager Can Make

mistake

Leni and Lou are fraternal twins. They were born  three minutes apart, eat the same food every meal, and sleep in the same room. But aside from their DNA, they are as different as night is from day.

While Lou yearns to be outdoors with a ball in her hand, Leni would walk past five balls, two hula hoops and a jump rope to get inside to her crayons.

The pair are my 3-year-old granddaughters, and they are as close to angels as anything I’ve ever seen.

In a few years when they start school, I pray their teacher(s) won’t treat them like everybody else; because they’re not. They’re not even like each other. Read more…

Leadership, Talent Management

How One Franchise Is Building a Systemwide Culture of Engagement

costavida

The world of franchising is exploding as more and more franchised brands and concepts emerge each year.

Sadly, in many of those organizations, there exists a wide chasm separating disenfranchised franchisees from the brand’s franchisor, usually stemming from broken promises and unfulfilled expectations. In those franchised brands that are thriving, however, harmony reigns supreme as both parties are firmly committed to the other’s success.

A shining example of this is Costa Vida, an 11-year-old chain of nearly 70 fast casual, fresh Mexican restaurants. Read more…

HR Management, Talent Management

A Handy 5-Step Formula to Resolve Conflict with Your Employees

© Vjom - Fotolia

When rules are broken in situations that don’t call for immediate termination, gain your composure and think “Open The Front Door Now.”

This is the acronym for a simple formula that helps you address — and correct — many of the annoying small issues and problematic behaviors of your employees. Treating these problems according to the OTFDN formula will get them back on your team.

Here’s how the formula works: Read more…

HR Management, Talent Management

The Simple Way to Boost Retention: Give Them a Compelling Reason to Stay

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There are limits to the extent an employer will go to keep an employee happy, even when the employee is a top performer or in one of those almost-impossible-to-replace positions.

But, unless they are feeling neglected, unappreciated, or mistreated, most employees would prefer not to go through a job change and would rather stay with their current employer, providing there exists a reasonable opportunity to learn and grow.

Deloitte released a benchmark study in 2011 titled Talent Edge 2020: Building the Recovery Together: What Talent Expects and How Leaders Are Responding. It should come as no surprise that the study shows that a majority of workers want to leave their jobs for better opportunities. Read more…

Leadership, Talent Management

10 Ways to Get Employees to Step Up and REALLY Own Their Job

© HieroGraphic - Fotolia

Every employee who works for you will eventually arrive at a crucial intersection, if they haven’t already.

At that point, you hope they turn right and buy-in to your leadership and the vision and values of your company. Turning that direction means that they see a future for themselves with your organization so they’ll invest themselves fully and go all-in.

Unfortunately, some will turn left and quit on you without actually quitting. They’ll take on the “me against the machine” mindset and begin looking for shortcuts and ways they can do just the MDR (Minimum Daily Requirement) that it takes to fly below the radar and avoid getting called out or fired. Read more…

HR Insights, Talent Management

The Time is Right: Millennial Achievers to Need Step Up and Lead

123RF.com

I’ve been writing and speaking about Millennials since they first made their way into the workplace as teenagers in 1998.

Since then, I’ve interacted with thousands of mature business owners and leaders who’ve confessed their struggles and frustrations in managing this enigmatic generation.

Today, more than half of all Millennials (born 1980-2000) are 25 and older, and the part-time teen workers of 1998 are now 35 years-old. They hate being lumped into a generational heap that’s been branded and widely criticized for being inherently lazy and entitled.

This is especially true for those overachieving Millennials, who are anything but lazy and entitled. Read more…