Michelle M. Smith

Michelle M. Smith is the Vice President of Business Development at Salt Lake City-based OC Tanner, an international appreciation company that helps more than 6,000 clients worldwide appreciate people who do great work through consulting, training, and creating customized award and recognition programs. Michelle is a renowned speaker, writer, consultant and trusted advisor to Fortune 500 companies and governments, and President Emeritus of the Incentive Marketing Association.

Articles by Michelle M. Smith

HR Management, HR News & Trends

Six Trends in Talent Management You Simply Can’t Ignore

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It’s no secret that business leaders are challenged by an extremely dynamic business environment in which they must work their corporate magic.

Characterized by technological innovation, blurring boundaries among industries, shifts in customer behavior, scarcity of talent, and huge variations in growth across regions, the business landscape requires all of us to contribute our best effort every day in order to have a fighting chance at success. Read more…

HR Management, Talent Management

Here’s Why Employees Are Your Best Brand Ambassadors

personalbranding2

Successful corporate branding is all about “promise makers” and “promise keepers.”

Your brand represents how people perceive your organization – it embodies your reputation because a brand is the “promise of a pending experience.”

As a leader, you have to lead by example and embody that promise too. When customers anticipate doing business with you and your company, do you know what promises and experiences come to their minds? Where does the opportunity reside for you to ensure that the experiences you hope to create for customers are realized by your team? Read more…

Talent Management

Are Workers Less Interested in Achieving High Performance?

High performance

Houston, we have a problem. Or do we?

At first blush, many leaders may find the following research troubling. But is the different employee focus that’s emerging actually a problem, or just “different?”

As the War for Talent rages – presumably to attract and retain the most skilled and highly motivated employees to help our organizations meet their performance goals – the findings of a new global survey by Right Management indicates an ongoing disconnect between employee aspirations and the performance demands of employers worldwide. Read more…

HR Management

10 Tips for Successfully Influencing Change

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Heraclitus, a Greek philosopher, was quoted as saying “change is the only constant in life.

Most of us would agree, and we may even be tempted to add that the increased pace and velocity of change in modern business is rapidly becoming an exhausting and debilitating “constant” as well.

But what can be done? Are we destined to be helpless pawns in the relentless transformations occurring all around us? Or are there guideposts to help us navigate change? Read more…

Culture, Leadership

The 9 Keys to Highly Collaborative Workplace Cultures

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Work harder. Dress for success. Land the next big promotion. And whatever you do — make sure you win!

Widely regarded as a universal leadership and business asset, competitiveness is being re-evaluated in light of new research that may prove it does organizations and individuals more harm than good.

I recently attended the C-Suite Network Conference, and was completely intrigued by Margaret Heffernan’s presentation on the topic of competition, which was based on her book, A Bigger Prize: How We Can Do Better than the Competition. Read more…

Leadership

10 Classic and Enduring Rules of Great Leadership

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The special qualities of remarkable leaders are complex and rare.

Leadership requires the courage to fashion a code of conduct governed by principled conviction, so reviewing the writings of Classical philosophers is a good place to begin our journey towards becoming more effective leaders.

Michael Soupios and Panos Mourdoukoutas did just that for their book, The Ten Golden Rules of Leadership, and discovered the ancient philosophies remain relevant today. Read more…

Leadership

How Leadership Behavior is Squashing Innovation and Creativity

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For any organization to be successful, it has to continually innovate and evolve. This is one of the great business lessons that have withstood the test of time.

In his book, True Alignment: Linking Company Culture with Customer Needs for Extraordinary Results, author Edgar Papke notes that one of the keys to organizational success – especially in the area of innovation – is its employees’ ability to openly and confidently express their ideas.

The free flow of new ideas is essential for keeping an organization competitive, and is at the heart of building employee buy-in and getting them to take ownership of both their own work and the company’s objectives. Read more…

Leadership

5 Traits That Make Truly Authentic (and Enlightened) Leaders

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A leader’s success is largely incumbent on their capacity to influence other people.

And 21st century leadership is about creating relationships of integrity, authenticity and trust, as loyalty is now earned through relationships and collaboration, rather than through titular power.

Yet, forging deep, trusting business relationships is often awkward, unchartered territory for leaders. Many are wary of leading with emotion or operating with a genuine openness and honesty, believing that showing vulnerability will lead to dissenting opinions or criticism from colleagues and subordinates. Read more…

HR Insights

Five Strategies to Fast-Track Your Management Career

Career

If you aspire to climb the corporate ladder, the power to do so rests largely in your own hands.

Regardless of your industry or the amount of bureaucracy you believe exists in your organization, you have the ability to be a better master of your own career destiny.

While every organization is different, there are universal strategies and tactics that will serve you well anywhere and can help fast-track your management career. Read more…

HR Management, Talent Management

How To Lose Your Best Employees in 10 Easy Steps

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What could be more essential to organizational success and the corporate bottom line than talent?

Yet many of the people in our employ continue to be marginalized and neglected, often taking a backseat to the various other matters that occupy our workdays as leaders.

And the problem seems to be pervasive. Read more…