Michelle M. Smith

Michelle M. Smith is the Vice President of Business Development at Salt Lake City-based OC Tanner, an international appreciation company that helps more than 6,000 clients worldwide appreciate people who do great work through consulting, training, and creating customized award and recognition programs. Michelle is a renowned speaker, writer, consultant and trusted advisor to Fortune 500 companies and governments, and President Emeritus of the Incentive Marketing Association.

Articles by Michelle M. Smith

Talent Management

Still Adjusting to Millennials? Well, Get Ready for Generation Z

Z Gen Z

As the Millennials populate the workforce, employers are looking at the next wave of employees – Generation Z.

Born after 1994, Gen Zs are different from their predecessors in a number of ways.

While the Millennials grew up with the World Wide Web, Gen Z grew up with social media and smart phones. However, Gen Zs are discriminating users of social media and favor more visually engaging platforms that accommodate their eight-second attention span. Read more…

Culture, Leadership

Essential Elements for Getting the Team On Board With Your Ideas

Illustration by istockphoto.com

When it comes to leadership, building alignment is essential to getting people on board with your ideas.

Alignment conserves time and energy by making sure every employee knows what they’re supposed to be doing and why, and provides a forum for asking questions and expressing concerns.

This builds emotional and rational buy-in and unites people around your vision. Read more…

Culture, HR Insights

Want Lasting Change? It’s All About Making Waves at Work

123RF Stock Photo

 It seems that the only constant these days is change.

We all have to navigate the changes that happen around us, but sometimes we also want to initiate change in our organizations and need to gain support from our colleagues to ensure the transformation succeeds. Here are a few tips on how to do just that from Patti Johnson‘s book Make Waves: Be the One to Start Change At Work and in Life. Read more…

Classic TLNT

A Close Look at What CEOs Really Think About Employee Engagement

123RF Stock Photo

Editor’s Note: Readers frequently ask about past TLNT articles. That’s why we republish a Classic TLNT post every Friday.

Have you ever wondered what your CEO really thinks about employee engagement?

Many of us have, and new research from the UK’s Ashridge Business School provides some answers.

The study found CEOs had a pretty good idea of what employee engagement is and what it could do for their organizations. They view engagement as a strategic narrative (and ongoing dialogue) within their organizations that creates emotional connections and purpose for employees. Their view of the end result is a culture where people choose to give the very best of themselves at work. Read more…

Talent Management, Training & Development

3 Ways to Identify and Develop the Critical Talent You Need

Is HR at the top of the pyramid? (Illustration by Dreamstime).

Talent is getting unprecedented recognition as a key determinant of business success, and talent management has become so crucial to business growth that it’s forcing organizations to re-examine how they attract, develop, retain and engage employees.

Therefore, building leadership capacity is perhaps the most pressing strategic imperative in business today.

In a global survey of business executives conducted by Right Management and The Conference Board, over 80 percent of companies reported they intend to grow talent internally versus hiring leaders from the open market. Read more…

HR Insights, Talent Management

Will You Be Able to Keep Your Workers From Walking Out the Door?

© VRD - Fotolia.com

You made all the right moves the last few years, difficult as they may have been.

You took a firm hold of the leadership mantle, turned a discerning eye to your business and streamlined operations to ensure your organization would remain viable.

Yet, as anxious as you are to let out a sigh of relief, something tells you that you can’t exhale all your pent-up concern just yet.

And for good reason. Read more…

Leadership, Talent Management

4 People Strategies That Together Can Double Company Growth

123RF Stock Photo

Technologies and processes continue to evolve, but how companies manage and develop employees hasn’t improved over the past decade. As a result, companies miss out on unprecedented opportunities for growth.

Gallup has discovered four (4) human capital strategies that combine in a powerful way to add up to 59 percent more growth in revenue per employee, and using them together leads to gains that more than double the effect of using any single strategy on its own.

They call this the “additive effect.” Read more…

Leadership, Talent Management

What’s Next in Leadership? ‘Enriching” Employees to Unleash Their Potential

© ComZeal - Fotolia.com

There’s no way around it – being a leader is tough. It’s hard and it’s getting harder.

The complexity and pace of business today makes it virtually impossible to keep up, let alone find the time to nurture and encourage your team to its full potential.

So how do you deal with it? Read more…

Leadership, Training & Development

Some Sobering Reasons Why We Need to Train Our Leaders, Too

Employee training

Leaders play an essential role in meeting business goals and profitability targets, as well as delivering service and retaining talent.

However, according to a nationwide survey released by Aon Hewitt, only 12 percent of respondents said their leaders are extremely effective at meeting business goals.

What’s more, just 14 percent believe their leaders are extremely effective at meeting profitability targets, 17 percent say the same holds true for delivering service, and only 7 percent believe their leaders are extremely effective at retaining talent. Read more…

Talent Management

CEOs Focus on Talent Shortages, But the Key is Engagement & Retention

talent management

In the last couple of years, leaders have been compelled to look to a new asset group — their workforce — to provide the company with the same productivity and financial gains they’ve experienced from leveraging hard assets and operational systems.

It seems obvious that people are at the heart of every aspect of running a business, and are therefore in the best position to positively impact outcomes, but that perspective has only recently begun to make its way into leadership training or business publications.

CEOs tell me managing talent is at the top of their agenda and research bears this out. According to PwC’s annual global CEO Survey, 83 percent of the CEOs surveyed from 69 countries plan to change their firm’s talent management strategy and for 31 percent those changes will be major. Read more…