Mel Kleiman

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at

Articles by Mel Kleiman

Talent Management

Hiring Wisdom: It’s Smart to Anticipate the Needs of New Hires


Put yourself in the role of a new hire.

You are going to start a new job in a week or two and, while the anticipation builds, you wonder about all kinds of things and think of a lot of questions.

As that person’s new manager, you can turn that anticipation into a positive onboarding experience that starts the relationship off on best foot possible, if you will: Read more…

Recruiting and Staffing

Hiring Wisdom: Top 10 Reasons Why Managers Hate Having to Hire Anyone


Most managers hate the hiring process because:

10. It takes too much time and they have so many other things on their plates. Many feel screening and interviews just get in the way of getting their “real job” done.

9. When they need someone, they need them yesterday (or even three months ago). So they don’t really have time to do it right – to gather all the information they need to make an intelligent decision – and this makes them feel ineffectual. Read more…

Recruiting and Staffing

Hiring Wisdom: Why Is It a Problem to Hire the Over Qualified?


It’s a commonly held belief that it’s a mistake to hire the over-qualified.

The reason most folks give me is it’s because they think over-qualified new hires will leave as soon as they find something better.

But what if they decide to stay? (It’s possible, so I urge you to consider it.) Read more…

Rewards & Recognition, Talent Management

Hiring Wisdom: One Way to Help Retain Employees After a Vacation


A recent survey finds that 70 percent of employees say they are more likely to look for another job after they return to work from a vacation.

So, how can we head this propensity off at the pass? (Eliminating vacations sure isn’t going to fly.)

How about asking managers to do a retention/stay interview the week a STAR employee returns from vacation? Read more…

Recruiting and Staffing

Hiring Wisdom: Will Raising Pay Get You Better Hourly Employees?


The following is my response to an item on Retail Wire concerning the fact that The Gap has announced they are going to raise the starting wage of employees to $9.00 an hour this year and $10 next year.

  • This is a great move for the Gap for all kinds of reasons. Will it motivate employees? NO. Money has been proven to not be a key motivator over the long run at the frontline level. (Lack of money, however, has proven to be a demotivator.)
  • Will it help attract more and possibly better candidates to apply? Yes. Read more…
Recruiting and Staffing

Hiring Wisdom: Three Little Words That Are Interview Game-Changers


Here are some commonplace interview questions:

  • What attracted you to this job?
  • What did you like best and least about your last job?
  • What do you know about our company and industry?

These kinds of questions are likely to get you rehearsed answers rather than the information you’re really looking for — what motivates the applicant, how they persevere in the face of difficulties, and how the challenges they’ve faced have shaped their thinking and behavior. Read more…

Talent Management

Hiring Wisdom: It’s Always Smart to Think First, Then Act


I often have the groups I speak to do this exercise …

I ask them to pair up and have the person on the left make a fist. Then I give all the folks on the right five seconds to get their partner’s fist open.

Most struggle and strain to no avail. Then I say, “Can you think of any other way to get your partner’s fist open?” When I’m met with silence, I suggest they simply say to the other person: “Would you please open your fist?Read more…

Talent Management

Hiring Wisdom: Even Poor Procedures Beat No Procedures at All


Some folks resist systemization; perhaps they feel if “it’s all in their heads” they may actually have some measure of job security.

However, it goes without saying that workplace systems and procedures save time and money — and deliver consistent results.

Probably the world’s best example of this is McDonald’s. Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: 3 Timely Management Tips Worth Remembering


Here are three timely tips:

  1. We need to stop training employees and instead start developing them. (We train animals; we develop people. )
  2. Employees need to be looked at as investors. They invest time and energy and are looking for a return. I am interested in hiring only smart investors Read more…
HR Basics, Recruiting and Staffing

Hiring Wisdom: Getting (and Giving) References Made Easy


Most of us have simply given up on trying to get meaningful references on job applicants.

From frustrating experiences calling applicants’ former employers and our own company policies, we assume that most firms will only confirm dates of employment and starting and ending salaries at best.

This information clamp down is the understandable, but misguided, response to the number of lawsuits that have been filed – and won – by former employees who went to court to dispute what they believed were unfair, unfavorable references. Read more…