Scott Span

Scott Span, MSOD, is CEO & Lead Consultant of Tolero Solutions , an organizational improvement and strategy firm. He helps clients in facilitating sustainable growth by connecting and maximizing people --> performance --> profit™, developing people and creating organizations that are more responsive, productive and profitable. You can follow him on Twitter, or contact him via email at scott.span@tolerosolutions.com.

Articles by Scott Span

Classic TLNT

5 Hard Truths About Leadership That You Never Stop Learning

Illustration by istockphoto.com

Editor’s Note: Readers sometimes ask about past TLNT articles, so every Friday we republish a Classic TLNT post.

As an Organizational Development and Leadership practitioner, I often find myself having conversations about leadership – what it is and what it isn’t – and how to be a good leader.

It’s time for some truths.

So what are some hard truths about leadership? Read more…

HR Management, Talent Management

3 Steps to Help Improve Workplace Productivity

Illustration by istockphoto.com

We’ve all been there — mounting tasks, competing priorities – and sometimes it’s hard to be truly productive.

So, why not implement these three (3) simple and easy ways to help improve your workplace productivity?

1. Flex the sched

Whether it’s 8-5, 9-6, or whatever — get rid of it! What you’ve done, in theory, is to truncate the amount of time your people will actually work. Read more…

Global HR, HR News & Trends

Why Target Canada Failed (Hint: It Was Culture – and Management)

Target-Canada-March-2013-

In case you didn’t hear about it, Target recently announced they’ll be ceasing operations in Canada.

What looked good on paper turned into a multi-year, multi-billion dollar loss. This begs the question – just why did Target Canada fail?

Look no further than the feedback from Target Canada employees (and customers). Employees make or break the customer experience. Unhappy employees equals unhappy customers. Unhappy customers equals declining profits. Read more…

Talent Management

How You Can Keep Your Employees Happy in 2015

123RF Stock Photo

Data suggests that 70 percent of employees are disengaged.

To put this in perspective – 70 percent is considered barely a passing grade by most educational institutions.

That’s an unacceptable statistic for long-term growth and success.

Regardless of what type of business you are in, people (human capital) are your biggest asset.  People operate your business, service your customers, and help drive innovation, allowing you to compete in a competitive marketplace. Read more…

Classic TLNT

Good Boss, Bad Boss, How to Be the Right Kind of Boss

Best boss mug

Editor’s Note: Readers frequently ask about past TLNT articles, so every Friday, we republish a Classic TLNT post.

Are you a good boss, or a bad boss?

Sounds a little bit like The Wizard of Oz, we know. Similar to that classic story, what type of boss you are can determine if your people respond to you more like Munchkins or Flying Monkeys.

While we were writing this blog with our marketing partner, Preactive Marketing, we found something interesting while we researched this topic, and it made us raise an eyebrow. “How to be a boss” generates roughly 20 million monthly global hits, yet “How to be a good boss” generates only 33,000 monthly global hits. Read more…

Talent Management

Dear Employer: Here’s Why My Disengagement Is About You, Not Me!

123RFphoto.com

Your employees are happy, right? They couldn’t possibly be looking for a new job.

Think again.

According to Gallup, 70 percent of workers in the U.S. are either not engaged or are actively disengaged with their job.

That’s a big hit to productivity. Now let’s add in the true cost to replace an employee – 1.5 times their annual salary on average. Read more…

Best of TLNT

5 Hard Truths About Leadership That You Never Stop Learning

Illustration by istockphoto.com

Editor’s NoteIt’s a TLNT holiday tradition to count down the most popular posts of the year. This is No. 12. Our regular content will return on Monday. Happy 2015!

As an Organizational Development and Leadership practitioner, I often find myself having conversations about leadership – what it is and what it isn’t – and how to be a good leader.

It’s time for some truths.

So what are some hard truths about leadership? Read more…

Culture, HR Management

Do You Know How Responsive Your Organization Really Is?

presentation

What Darwin said about species also applies to business. In today’s overly competitive and ever-changing business environment, only the strong survive.

It’s true. Anyone and everyone is online selling stuff, and to be successful you’ve got to be innovative, adaptable, and responsive.

So, what happens when things don’t go as planned? (Because they always go as planned, right?)

Actually, a better question is this: How do you know things aren’t going as planned? Read more…

HR Management, Leadership

How to Handle a Miscommunicating Manager – Even If It’s You

failure-to-communicate

Communication. It’s the key to any successful relationship, whether personal or professional.

Our communication style – how we communicate – has an impact on our success.

The ability to clearly communicate expectations and flex your communication style so that you are understood by others is a skill, and one which many don’t (or choose not to) possess. Read more…

Talent Management

The Keys to Coping With Bully Behavior in the Workplace

From istockphoto.com

The phrase workplace bully holds many meanings and comes in many forms.

Just about every office has one – that person who makes life around the office challenging, toxic, or even downright frustrating. Sometimes it’s not even on purpose.

Workplace bullies are distracting. They derail performance and can impact the organization’s ability to deliver on its mission. Sure, sometimes their “bully nature” may be known to drive work to completion. They may even be very effective at their job.

But alienating people and making enemies is never a good long-term solution for success. Workplace bullies can cost your organization time, money, and productivity. Read more…