Scott Span

Scott Span, MSOD, is CEO & Lead Consultant of Tolero Solutions , an organizational improvement and strategy firm. He helps clients in facilitating sustainable growth by connecting and maximizing people --> performance --> profit™, developing people and creating organizations that are more responsive, productive and profitable. You can follow him on Twitter, or contact him via email at

Articles by Scott Span

HR Management, Leadership

How to Handle a Miscommunicating Manager – Even If It’s You


Communication. It’s the key to any successful relationship, whether personal or professional.

Our communication style – how we communicate – has an impact on our success.

The ability to clearly communicate expectations and flex your communication style so that you are understood by others is a skill, and one which many don’t (or choose not to) possess. Read more…

Talent Management

The Keys to Coping With Bully Behavior in the Workplace


The phrase workplace bully holds many meanings and comes in many forms.

Just about every office has one – that person who makes life around the office challenging, toxic, or even downright frustrating. Sometimes it’s not even on purpose.

Workplace bullies are distracting. They derail performance and can impact the organization’s ability to deliver on its mission. Sure, sometimes their “bully nature” may be known to drive work to completion. They may even be very effective at their job.

But alienating people and making enemies is never a good long-term solution for success. Workplace bullies can cost your organization time, money, and productivity. Read more…


5 Hard Truths About Leadership That You Never Stop Learning

Illustration by

As an Organizational Development and Leadership practitioner, I often find myself having conversations about leadership – what it is and what it isn’t – and how to be a good leader.

It’s time for some truths.

So what are some hard truths about leadership? Read more…

Culture, Leadership

Innovation: 3 Ways to Help Your Company Become the Next Big Thing

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Innovation  – finding a better way of doing something or creating something new — that’s how Google, Apple, Microsoft, Amazon, and countless others became such well-known brands.

Rather than just “do what the Roman’s did,” they created something that no one else had, or at least delivered products and services in a way that their competitors had not done.

Innovation doesn’t just happen. Innovation requires key areas of your business running like a well-oiled machine. Read more…

Leadership, Talent Management

Change Management: 10 Common Myths That Can Get in the Way

123RF Stock Photo

As an Organizational Development (OD) and Change Management practitioner, I often find myself having conversations with leaders where I need to address change management myths.

Many leadership concerns regarding change management are common issues, though, many are perpetuated by myths.

So, what are some of the biggest myths about change management? Read more…

Talent Management

5 Tips to Attracting (and Retaining) the Best Talent


What talent management strategies do you use to attract, engage and retain employees?

Statistics from research done by the Bureau of Labor Statistics show that the average American will hold around 11.3 jobs during their working years. The average number of jobs held is actually going up — especially with Millennials.

Yes, 11 jobs may seem like a really high number, however that depends on various factors, including the work you do, and what generation you are from. Attracting the best talent and keeping them engaged doesn’t just happen by accident. Read more…


A Papal Lesson on How to Be a Successful Leader by Being Yourself


He was once a bouncer at a nightclub. He admits to accidental cursing. And drives an old car.

How surprised are you that I’m talking about the Pope?

Yes,the leader of the Catholic Church even admitted to snagging a rosary from a dead priest. Yet he is very popular.

Well, it’s because most people feel he is real. That he demonstrates its ok to make mistakes. We’re human, right? Read more…

Talent Management

Going For the Gold: Team Building Lessons From the Winter Olympics

Sochi olympic medal

With the Winter Olympics coming to a close, it’s a perfect time to reflect on the importance of teamwork – and how working together as a team can help your business go for the gold!

Sure, you’re work isn’t being completed on a ski slope or an ice rink, but it is being completed on a platform for the world of your employees and customers to see. Creating a great team isn’t easy!

Successful teams excel in three core areas: Read more…

Best of TLNT

Employee Retention Doesn’t Just Happen: Five Keys to a Clear Strategy

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Editor’s note: TLNT is continuing an annual tradition by counting down the most popular posts of the year. This is No. 39. Our regular content will return in January.

What employee retention strategies do you use to engage and retain employees?

Research from the Bureau of Labor Statistics bureau show that the average American will hold around 11.3 jobs during their working years. The average number of jobs held is actually going up — especially with Millennials. Eleven (11) may seem like a really high number, however that depends on various factors, including the work you do, and what generation you are from.

Employee retention doesn’t just happen. Read more…

Talent Management

5 Ways to Help Fix the Employee Engagement Blues

© Yuri Arcurs -

True fact: as the weather gets drearier across America, so do workers’ levels of engagement.

How do you increase employee engagement?

In fact, according to a recent Gallup poll,only 30 percent of workers feel engaged with their current job. And not just that: estimates show that this disengagement costs U.S. companies close to $500 billion a year. Ouch.

Yes, the economy is not in the best shape. Jobs are harder to come by than in the past. People are being overworked and or not utilized in the best ways possible.

But not all performance and engagement issues can be blamed on the economy. Read more…