In her recent Wall Street Journal article, Rachel Feintzeig quotes an AT&T executive on the importance of middle managers.
“Who runs this company?” the executive asks. “We do, right here,” is his answer.
He’s exactly right. But when Stephen Harding and I wrote our book on the importance of middle managers — Manager Redefined: the Competitive Advantage in the Middle of Your Organization — we went farther. We said that managers are centers of insight and influence, underappreciated in many organizations, but endowed nonetheless with the potential to make dramatic contributions to enterprise success.
In most organizations, this potential remains untapped. Read more…