Articles tagged 'Best practices'

HR News & Trends, Leadership

Yes, Sometimes Good Guys Actually Finish First

good-company-business-success-in-the-worthiness-era

The good guys — companies that are good to employees, to customers and to their communities — keep winning.

That’s the hopeful news we found as we compiled the latest Good Company Index report.

The Good Company Index (GCI) assesses companies on their performance as employers, sellers and as stewards of the planet and communities. We created the original GCI metric as a feature of our book Good Company: Business Success in the Worthiness Era. Read more…

Rewards & Recognition, Talent Management

Engagement Matters, But It Is REALLY Critical in Health Care

Health care communications

Employee engagement is critical to customer satisfaction.

This has been proven by study after study. And engagement is critical in any industry from retail to manufacturing to high-tech to pharmaceuticals.

But personally, if I had to pick an industry in which I’d want employee engagement to be particularly high due to its impact on me as a customer, that industry would be health care. Read more…

HR News & Trends, Talent Management

Costco’s Call: Why Staying Closed on Thanksgiving is a Good Idea

Costco

Last year, Costco took a controversial stand by refusing to stay open during Thanksgiving, citing the need to dispel the trend of retailers opening earlier and earlier on the busiest shopping days of the season.

Wal-Mart, for instance, is open 24/7 (except Christmas), and will ask 1 million employees to show up to work on Thanksgiving. Kmart and Macy’s are also asking employees to come in at 6 am and 6 pm respectively on Thanksgiving Day, jumping ahead of their usual midnight Black Friday opening.

Kmart will remain open for 42 hours straight afterward — yikes. Read more…

HR Insights, HR Management

Tim Sackett’s 10 Essential Rules For an Awesome Office Holiday Party

123RF Stock Photo

It’s fast becoming that time of year when you’ll be invited to office holiday parties across the world!

This is one of my favorite times of the year. Let’s face it — I’m married and 40-ish, and the holiday office holiday party is one of the few times a year I have a “Get Out of Jail Free” card.

What!? You want to do shots? Well, I shouldn’t, but I want to be a ‘team’ player. You know me!Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: The Worst Hiring Decision You Could Ever Make

From istockphoto.com

You are probably familiar with the old saying: “The road to hell is paved with good intentions.

Well, the worst hiring decision you could ever make is down that very road. You may have even taken it yourself more than once already.

So you don’t miss the “danger” and “caution” signs before you head that way again. They look something like this … Read more…

HR News & Trends

Weekly Wrap: With So Much Research to Read, You Gotta Pick and Choose

survey

Most weeks, I get as many as a dozen whitepapers, research findings, survey results, and other polls and related data.

Most of it is focused on talent management and HR, but sometimes, I’ll get something sent to me that is so far out-of-bounds for the TLNT audience that I have to wonder why someone wasted their time sending it along,

Some of the research I get is pretty good, some head-shakingly bad, but a lot is distinctly mediocre and not particularly memorable, with little insight or sharp analysis. Read more…

Culture

Building a Framework For Cultural Change Through WE WIN

gI_105774_changes ahead

A popular post I wrote for TLNT last year (The 9 Clear Steps to Organizational Culture Change) is still on the first page of Google search results for that topic.

I recently approached a training video company with course content based on that post and they felt culture is a topic best suited for top leaders. They explained that training video sales are higher if the content fits first line managers and individual contributors.

I explained the culture fundamentals that apply to top leaders also apply to work teams of any size since they are sub-cultures with behavior that’s also driven by cultural rules.

From that insight, the culture content was simplified and the WE WIN framework was born. Read more…

HR Insights, Talent Management

The Power of Feedback in Improving Employee Performance

123RF Stock Photo

I’ve got a cool story for you about the power of sharing feedback — both positive and negative.

A while back, I wrote a letter to the president of my credit union (let’s call her Sarah). I wanted to let her know about a teller who was consistently cold and impersonal. Whether she was waiting on me or another member, she would have this sullen, “I hate my job” expression.

I never saw her looking friendly or happy. Ever. Read more…

Classic TLNT

4 Rounds of Interviews? It Shows How Screwed Up Your Hiring Process Is

From istockphoto.com

Editor’s Note: Readers frequently ask about past TLNT articles. That’s why we republish a Classic TLNT post every Friday.

 I had a client recently that was undecided about a candidate after the fourth (4th) round interview.

They were thinking that maybe a fifth round would make the difference. I told them that it wouldn’t. In fact, it was a mistake to allow them to get to four.

Do you know what the fourth round interview says about your hiring process? Read more…

Recruiting and Staffing, Talent Management

3 Things to Help Hold on to Recent College Graduates

123RF Stock Photo

In many ways, recent college graduates are the perfect candidates to hire. They’re young, fresh, and willing to learn.

However, they also come with a problem: Most recent grads don’t stay with an organization very long.

A new study by America Employed found that 77 percent of franchises surveyed said they expected new graduates to leave within a year. This can be frustrating to hiring managers, who have to continuously find new talent, as well as being costly for the organization (they’re constantly having to onboard and train, and high turnover hurts productivity). Read more…