
I was chatting with some talent acquisition leaders at the recent ERE conference when I mentioned an innovative application being demo-ed by one of the vendors. It uses automated voice analysis to screen and help select customer service reps.
Almost instantly came OFCCP (Office of Federal Contract Compliance Programs) and EEOC (Equal Employment Opportunity Commission) objections, and near unanimous declarations of opposition to the tool. This is before anyone knew much about it.
What reminded me of this conversation was a report I came across a while ago. HR professionals chose their career, the report says, primarily because they “want to help people grow and develop.” Next, and way down the scale, was business growth and development as a career choice driver. Read more…































“Eric, solid points! I wanted to add a comment focused on your readers who use recruiters: DO YOUR HOMEWORK. . . . ”
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“Well that...and many of the items you listed are protected by anti-discrimination laws (ADA, Title VII, etc.) either directly or . . . ”
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“Dare I say, I had a boss like this. She was old school and didn't understand us, the Gen Y . . . ”
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