We’ve all heard it somewhere before: “Our employees are rock stars!”
Rock star is quickly becoming the golden buzzword in business for describing high-performing employees. I’ve used it many times myself, but lately I’ve been thinking about what the term actually means.
What qualities of actual rock stars are we ascribing to employees when we say it, and are those the qualities we actually want from a high performer? Read more…
It seems like new challenges for business leaders are surfacing almost daily.
In a McKinsey Quarterly survey of senior executives around the world, 85 percent of them said that public trust in business had deteriorated. This was echoed in the Edelman Trust Barometer, where 62 percent of global respondents said that they “trust corporations less now than they did a year ago.”
Trust in business has been in steep decline for the past 30 years, and North American scores for credibility and trust in leadership are now at all-time lows. Read more…
A billion dollar family business has been rocked by the voting out of the “enemy” relative who all employees love.
That’s the story of Market Basket, the Tewksbury, Massachusetts-based grocery chain of 71 stores with some 25,000 employees throughout the Northeast.
A groundswell of popular support — rallies, strikes, and protests attended by thousands of loyalty workers — has followed the firing of Arthur T. Demoulas, its former beloved CEO. Demoulas was replaced in June by a board now controlled by his cousin, Arthur S. Demoulas, a rival heir to the company built by their Greek immigrant grandparents, who opened their first store in 1916.
Although the stores remain open, shelves are sparse because warehouse drivers as well as outside vendors have refused to make deliveries. Customers have taken to social media to show their support for the employees trying to get their boss back. The company is losing millions of dollars a day. Read more…
Max Shireson, the CEO of mongoDB, turned in his resignation this past week.
That announcement in itself isn’t really that big of a deal, CEOs turn in resignations every day. The reason he turned in his resignation is huge. I’ll let him tell it in his own words from a letter he sent to mongoDB’s workforce:
Earlier this summer, Matt Lauer asked Mary Barra, the CEO of GM, whether she could balance the demands of being a mom and being a CEO. The Atlantic asked similar questions of PepsiCo’s female CEO Indra Nooyi. As a male CEO, I have been asked what kind of car I drive and what type of music I like, but never how I balance the demands of being both a dad and a CEO. Read more…
“Work efficiently during office hours and leave on time. Give the required time to your family, friends, and get proper rest.
Value has a value only if its value is valued.”
I came across parts of this speech the other day and was floored by its simplicity. The main object of my excitement in reading this was that it came not from someone down in the depths of the organization, but from the CEO of a major company.
In other words, it came from on the top of the mountain. Read more…
The NFL’s annual Hall of Fame induction ceremony took place last weekend, and seven players were given a bronze bust and the coveted golden jacket during an extra-long ceremony in Canton, Ohio.
The ceremony ended around midnight thanks mostly to the inductees’ speeches, prompting Class of 2014 member Michael Strahan to quip that he and his fellow players should be considered for the 2015 class. Read more…
When I walked into the MINI dealer to buy a new car, the last thing I expected to find was a great example of leadership, but that is exactly what I found.
It took a while for my early observations to draw the conclusion that the secret sauce of this dealership was the Sales Manager.
This busy, almost chaotic dealership was full of energy and organized. We were approached immediately by a salesperson who was quick to tell us that this was her first week, and she’d just moved from Pittsburgh. Read more…
“There’s no ‘I’ in team.”
“We appreciate you taking one for the team.”
“You’re not a team player.”
If the corporate realm has given birth to a more odious, misused, and abused word than “team,” I must confess that I don’t know what that is. Read more…
CEOs are a fountain from which the culture and identity of an organization flows from the top down.
However, they can sometimes get a little “fired up” when it comes to speaking about their competition in front of their employees.
Case in point: Former Microsoft CEO Steve Ballmer. Ballmer also captured the public’s eye when he allegedly tossed a chair in his office and read the riot act to an employee who left Microsoft for Google, saying, and I quote: Read more…
Editor’s Note: Readers sometimes ask about past TLNT articles. That’s why we republish a Classic TLNT post every Friday.
I saw a senior leader recently make several bonehead moves and was reminded that we can all learn from both good and bad examples.
Here are five (5) poor leadership behaviors and approaches that I’ve seen over the years. Follow them at your own risk:
1. Stay in control at all times
You are the leader because you know best. If there is a decision to be made, make it. If there is an important task to do, do it yourself. Read more…