My mother, God rest her soul, once cautioned me to understand that not everyone takes work as seriously as I do.
I was telling her about some workplace injustice, and then I got good and mad, as I tend to do. And this is truly my cross to bear — the cross of caring too much. It sucks, honestly.
But then again, I can’t imagine not caring. Read more…
I’ve been reflecting lately on who is actually responsible for employee engagement.
At first, it might seem like a pretty straightforward answer. After all, if a company wants employees more engaged, isn’t it the company’s responsibility?
But after some recent conversations with a few colleagues, it occurred to me that it might be worthwhile delving into this a bit more. Read more…
Some folks resist systemization; perhaps they feel if “it’s all in their heads” they may actually have some measure of job security.
However, it goes without saying that workplace systems and procedures save time and money — and deliver consistent results.
Probably the world’s best example of this is McDonald’s. Read more…
The more resilient your workforce, the greater your ability to:
- Adapt nimbly to marketplace changes.
- Provide friendly, alert, loyalty-generating customer service.
- Implement change rapidly, with minimal resistance.
- Get maximum productivity from your employees without burning them out. Read more…
Last week I wrote about the sometimes hidden costs of a leader asking a question, and the danger of not recognizing the risk and expense it can cause.
Another lurking cost I see is what happens when they are unwilling to let go of detail.
Leaders who not only personally require a deep level of detail, but also require that everyone in the management chain understands and processes a deep level of detail, are paralyzing and de-motivating their organization. Read more…
With the Winter Olympics coming to a close, it’s a perfect time to reflect on the importance of teamwork – and how working together as a team can help your business go for the gold!
Sure, you’re work isn’t being completed on a ski slope or an ice rink, but it is being completed on a platform for the world of your employees and customers to see. Creating a great team isn’t easy!
Successful teams excel in three core areas: Read more…
Editor’s Note: Sometimes readers ask about past TLNT articles. That’s why we republish a Classic TLNT post every Friday.
Following on my recent post about why company culture is important (from the viewpoint of two experts), today I’m sharing why company values are important, from the viewpoint of two CEOs.
Lesson 1: Developing Values is a shared exercise
From Ken Rees, president and chief executive of Think Finance (in the New York Times Corner Office column): Read more…
You know what your organization wants from you?
It’s not to be great. Or to be an “A” player. Or high energy. Or Top 10 percent.
It’s also not to just show up.
The only thing you really need to do is to be consistent. Not consistently great or consistently sucky. Just come in and meet expectations. Every day. Every week. Every year.
Consistent. We can count on Tim, he’s consistent. Read more…
“If you want to increase your success rate, double your failure rate.” – Thomas Watson Jr., former CEO of IBM
As children, we are naturally inquisitive, curious, eager and willing to try new things.
When they don’t work out we are quick to move on and try something else. We don’t waste time or emotions worrying about what didn’t work, we simply move on to trying something else.
Then something terrible happens. We learn that failure is unacceptable and are admonished, shamed and ridiculed for it. Read more…
An argument for the “end of HR” has been made from time to time.
Heck, just a few months ago we read a scathing takedown of the classic HR model by Bernard Marr, which he titled Why We No Longer Need HR Departments. He led off by saying:
Nothing matters more to companies than the people who work there. Companies are nothing without the right people! And I am sure that not one, single individual wants to be referred to as a ‘human resource’.” Read more…