By Stephen E. Kohn and Vincent D. O’Connell
“Used artfully, feedback on competencies can be a priceless tool for self-examination and for cultivating change and growth. Used poorly, it can be an emotional bludgeon.” — Daniel Goleman, Ph.D.
Most managers prefer “the carrot” to “the stick” in supervising work performance.
Motivating employees through positive reinforcement is usually far less of a managerial challenge than having to criticize or, in worse-case scenarios, having to take disciplinary action for errors, omissions, or other sub-par work performance. Yet few managers escape the requirement to address situations when criticism of a subordinate is warranted and a necessary part of maintaining a productive workforce. Read more…
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