Editor’s note: Sometimes, readers ask about past TLNT articles that they have heard about but may have missed. That’s why every Friday, we’re republishing … Read more
Linda A. Hill is the Walter Brett Donham Professor of Business Administration at Harvard Business School. She also chairs the HBS Leadership Initiative and is the author of "Becoming a Manager." Kent Lineback is a writer who spent 30 years as a manager in business and government. He is co-author of "The Monk and the Riddle."