Rick Tate is senior managing partner at the Impact Achievement Group and an internationally recognized expert on service quality, leadership development and organizational excellence. He is a founding faculty member of the Center for Innovative Leadership, and a faculty member for the Institute of Management Studies. Julie White, Ph.D, is a senior managing partner at the Impact Achievement Group and has been a international speaker, seminar leader, consultant, and professor for more than two decades. The former director of the Institute of Management at Old Dominion University, Julie is also the author of five of the best-selling audio and video programs in the U.S. including the national best seller, Image and Self Projection, The Psychology of Self Esteem. Contact both of them at info@impactachievement.com .

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