How do you manage an obnoxious employee or vendor? Glad you asked — and I know you’re “asking for a friend” because no one wants to admit they’ve hired … Read more

How do you manage an obnoxious employee or vendor? Glad you asked — and I know you’re “asking for a friend” because no one wants to admit they’ve hired … Read more
People don’t like change. We seek pleasure, avoid discomfort, and are creatures of habit. In fact, research indicates that the longer something has been … Read more
Let’s assume an angry reporter doesn’t confront you every day to ask why your organization has committed some scam or why you’re improperly handling … Read more
Not long ago, the National Bureau of Economic Research officially declared that the United States entered into a recession in February 2020, ending one of … Read more
You run into ramblers everywhere: On a Zoom webinar. In the boardroom. In your training class. The reasons vary: They have extensive experience. They want … Read more
Well-intentioned conversations about racism are happening at companies across the country, but if not handled correctly, they can leave Black employees … Read more
This year dawned like any other. For many of us, especially those fortunate enough to work in the HR space, things seemed downright rosy. The economy was … Read more
The old “Have you stopped beating your spouse?” dilemma captures this problem well: “Yes or no?” Either way you answer, you’re in trouble. During a … Read more
Not long after the social-justice uprising following the death of George Floyd, I was on a video call with a group of leaders inspired to dismantle racism … Read more
Suppose you’re in a staff meeting or rolling out a new policy in an all-hands meeting, and Rani, an employee, poses this question to you: “You say that … Read more
Early in my writing career, an executive assistant to the CEO of a large oil-tool company astounded me with her business acumen — and how she got it. More … Read more
Envision the last time you presented new information to a group of employees in an extended session of one to three hours: Rolling out new software and how … Read more
As an HR leader, you get questions every day; some serious, some trivial. “What else is the company going to do to protect us from COVID?” “What did you … Read more
We spend our entire lives engaging with feedback. It starts in school with report cards, grades, test scores, and even parent-teacher conferences (which … Read more
When the pandemic sent everyone home to work for the foreseeable future, little changed for those already accustomed to working from home. Many of these … Read more
You’ve probably heard of Basecamp, the popular project-management tool for team collaboration. The company, 37Signals, that produced this software hit the … Read more
Great leaders are often made during the worst possible times. Franklin Roosevelt and Winston Churchill would be relegated to relative obscurity were it not … Read more
Employee wellness programs have become all the rage over the past few years with companies leveraging them as competitive differentiators for hiring and … Read more
When you think of great leaders, what image comes to mind? You might envision a well-known CEO granting a TV interview or a politician taking tough … Read more
When the coronavirus pandemic reached its critical flashpoint in March 2020, it triggered an immensely damaging blow to business. Offices and conference … Read more