Managers used to be able to monitor employees by literally keeping an eye on them. Whether this really was an effective way to judge performance, the fact … Read more
Most Hierarchies Fail to Support Frontline Workers
Over the last year, there has been plenty of conversation about frontline workers as critical but often under-appreciated resources for organizations. The … Read more
Why Are There No Good HR Scorecards?
A distribution-center manager can sit down at the end of a quarter and look at a scorecard to see how well the location has done. A few metrics on cost, … Read more
Don’t Rely on HR Analytics to Tell a Story
Analytics is all about aggregates. We look at the behavior of many employees and summarize it in single numbers such as “cases of misconduct,” “average … Read more
Can Humans Outperform AI in Knowledge Work?
We all know that artificial intelligence is a powerful thinking machine, which makes us all concerned about whether AI will take knowledge work away from … Read more
Moving From Predictive to Pervasive Analytics
Most maturity models for people analytics implicitly assume that the goal is ever-increasing mathematical sophistication. I’ve argued that mathematical … Read more
Happening on ERE: How to Use Diversity Hiring Metrics
Yeah, yeah, we know your organization cares about diversity hiring. But what does that actually mean? Nothing unless you translate it into action. And … Read more
The Thin Line Between Oversight and Surveillance
With almost half of the labor force working from home, many workers have finally been able to experience the flexibility they have long craved. As a … Read more
What an Analytics Maturity Curve Should Actually Look Like
Many people have seen analytics maturity curves. Most look the same — which is too bad because they take us in the wrong direction. They tend to look … Read more
Don’t Read This Article and Get Back to Work!
Not long ago, I sat down to write a blog post about facetime vs. Facetime. The premise was that, in the course of the last year, the meaning of “facetime” … Read more
If You’re Having Trouble Integrating HR Data (and Who Isn’t?)…
HR leaders have for some time now been aware of the challenges of integrating data between different HR systems. Meanwhile, it’s still surprisingly common … Read more
How to Make Your Turnover Data Actionable
We may not often turn to economists to help us think differently about decisions we make about people, but I believe there are lessons to be learned. … Read more
Balancing Confidence and Uncertainty in Analytics
There’s much that people analytics professionals can learn from how data has been used in the pandemic. One of the most noticeable aspects of the expert … Read more
5 Metrics for Your Corporate Communication
Ask executives if their organizations communicate well, and chances are you’ll hear a resounding yes. But ask those a little lower in the ranks and you may … Read more
Using Employee Relations Data and Practices to Banish Racism
Diversity and inclusion are top of mind today across the workplace, while racial equality and equity now lead board and C-level agendas. CEOs are pledging … Read more
“People Data” Is a Scary Phrase for Employees
People data. It can feel like a dirty phrase for many workers, inciting feelings of unease and distrust. And it’s not hard to understand why in the wake … Read more
You Cannot Solve Diversity Issues With Diversity Metrics
A new light has been shining on diversity, equity, and inclusion (DEI) programs and initiatives in the wake of the resurgence of the Black Lives Matter … Read more
When Data Is Interesting But Inconclusive
It is common to have interesting but inconclusive data. If this happens at an early stage of a project, then that’s OK. Sometimes you do need to wander … Read more
When the Robots Take Over Will You Still Matter?
I am convinced that in the 21st century talent management will be the key differentiator of successful organizations. Within a couple of decades, no matter … Read more
Don’t Be Afraid of Poor Analytics
If you’ve taken any analytics or statistics courses, you’ll have been bombarded with cautions about how analytics can go wrong. For example: Random … Read more