Data, Metrics, & Analytics Archives

6 Steps for Making Smart Decisions With Wearables Data

Several years ago, data gathered from sociometric badges (wearable devices equipped with sensors) revealed something interesting about the Bank of America’s call center employees: Those with the fastest “average call handling time” were also the most social. The company then…

How Analytics Are Like Windshield Wipers

Imagine you’re driving a Ferrari. You’re going really fast, cruising up and down mountain passes, with nothing in your way. Then it starts to rain. The only problem with your Ferrari is that you don’t have windshield wipers, so you…

Analytics Is Not Better HR Reporting

We’ve all recognized there is a certain hype and faddishness in people analytics. That’s okay; it’s bound to be part of anything new. We’ve all rushed forward trying to get a handle on what’s real, what’s exaggerated, and how best…

Three Reasons Why HR Needs Data Science

Data science has crept into so many areas of business that even smaller companies have begun to adopt some of the techniques large organizations have been using to better understand their customers and their business. Increasingly, data science is making…

Don’t Confuse KPIs and Analytics

Some companies tell me about their plans for people analytics and soon it becomes apparent that their mandate is something difference: they’ve been asked to report KPIs. The difference between analytics and KPIs can be illustrated by how they think…