Flexible Work Arrangements: Managers Are Key to Their Success

How would you describe flexible scheduling? Does a standard definition come to mind?

In a new SHRM survey on flexible work arrangements (FWAs), which surveyed 525 HR professionals from a randomly selected sample of SHRM’s membership, “FWAs,” “flex time,” “workplace flexibility,” “flexible scheduling,” etc. are defined under the following definition:

… A dynamic partnership between employers and employees that defines how, when and where work gets done in ways that work for everyone involved (including families, clients and other stakeholders).”

What flexible arrangements are offered

This seems a definition with an interesting amount of ambiguity to describe a practice that ultimately, is extremely different from company to company.

For organizations that responded as offering FWAs:

  • 54 percent offered sabbaticals;
  • 51 percent offered paid time-off for volunteer work; and,
  • 46 percent offered part-time/reduced hour schedules on a formal basis.

Other FWAs were more likely to be offered informally.


Other FWAs companies focus on

Additionally, among organizations that reported offering flexible work arrangements, more than 50 percent responded that the following FWAs were available to “all or most employees”:

  • Paid time-off for volunteer work (82 percent);
  • Unpaid time off for volunteer work (72 percent);
  • Break arrangements (61 percent);
  • A part-time transition after a major life event (58 percent); and,
  • Flex time with “core hours” (54 percent).

Four out of five responding organizations reported that 13 out of 17 FWAs were somewhat or very successful (80 percent-90 percent).

The four flexible work arrangements that responding organizations reported finding less successful were unpaid time off for volunteer work (78 percent), phased retirement (74 percent), shift arrangements (73 percent), and sabbaticals (66 percent).

Despite the availability of FWAs at responding organizations (both successful and less successful flexible work arrangements), the majority of organizations were likely to report that only 1 percent to 25 percent of their eligible workforce used each of the FWAs offered.dec-9-2014-success-of-fwas

Growing demand

If an organization does offer flexible work arrangements, how are their employees finding out about these programs?

According to SHRM’s survey, responding organizations that offered at least one type of flexible work arrangements indicated employees most often learned about their organization’s FWA options from:

  • HR staff (15 percent);
  • Employee handbook or policy and procedures manuals (18 percent);
  • During orientation/onboarding (19 percent);
  • Line manager/supervisors (27 percent);
  • During the recruitment or interview process (30 percent); and,
  • While on the job (50 percent).

SHRM’s data highlights not only the rise of  flexible work arrangements within organizations, but that they are an increasingly desired organizational practice amongst employees. A third (32 percent) of responding organizations indicated that requests for FWAs at their organization had increased in the past 12 months, while only 3 percent indicated those requests had decreased.

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SHRM’s data also indicates that telecommuting as a FWA option offers potential increases in employee productivity. Of the 39 percent of responding organizations that indicated they offered employees the option to telecommute, one-quarter indicated the productivity of employees who were previously 100 percent onsite increased, and one-third indicated absenteeism rates had decreased.

Becoming more commonplace

When the Society for Human Resource Management asked organizations about changes in flexible work arrangements and telecommuting over the next five years, the overwhelming majority of organizations stated it was somewhat or very likely that FWAs (89 percent) and telecommuting (83 percent) would be more commonplace in five years.

Nearly half (48 percent) of these organizations stated it was somewhat or very likely that flexible work arrangements would be available to a larger proportion of their organization’s workforce in five years, while 39 percent indicated it was somewhat or very likely that a larger proportion of their organization’s workforce would be telecommuting.

SHRM’s 2014 Workplace Flexibility Survey  points to a number of important take-aways for organizations’ flexible scheduling policies, such as the reported positive impact of FWAs on productivity, job satisfaction, retention and employee health. This indicates that more organizations could benefit from offering FWAs, and those that already offer these options may find themselves with a competitive advantage.

Despite the positive outcomes of flexible work arrangements, SHRM’s survey also highlights the low level of utilization by many employees. Organizations should make sure the decision to not partake in flexible work arrangements does not stem from job security fears, or culture perceptions that may make using FWAs seem like career limiting moves.

Managers are the key to FWA success

Managers must remember that as employees are most likely to learn about flexible work arrangements on the job, their role is vital to the success of FWA programs.

HR needs to ensure that managers are aware of all available FWA options, have proper training on how to inform employees about flexible work arrangements, and that they “practice what they preach” by utilizing such programs themselves.dec-9-2014-next-5-years

This originally appeared on ChinaGorman.com.

China Gorman is a successful global business executive in the competitive Human Capital Management (HCM) sector. She is a sought-after consultant, speaker and writer bringing the CEO perspective to the challenges of building cultures of humanity for top performance and innovation, and strengthening the business impact of Human Resources.

Well known for her tenure as CEO of the Great Place to Work Institute, COO and interim CEO of the Society for Human Resource Management (SHRM), and President of Lee Hecht Harrison, China works with HCM organizations all over the world to enhance their brands and their go-to-market strategies. Additionally, she serves on the Executive Committee of the Board of Jobs for America’s Graduates as well as the Advisory Boards of Elevated Careers, the Workforce Institute at Kronos, and WorldBlu. Addtionally, she chairs the Globoforce WorkHuman Advisory Board and the Universum North America Board. China is the author of the popular blog Data Point Tuesday, and is published and frequently quoted in media properties like Fortune, TLNT, Huffington Post, Inc., Fast Company, U.S. News & World Report and many others.