Editor’s Note: Dr. John Sullivan has been a strategist in HR and talent management for over 30 years. His specialty is HR strategy and designing world class HR systems and tools for Fortune 200 firms. He’s never been shy about telling it like it is.
That’s why TLNT asked him to share his thinking in a video series titled “$#*!@ Dr. John Sullivan Says!” Look for these videos weekly here at TLNT.
- Because times are tough and people won’t to squeeze everything they can out of the resources they have. “And, you can’t improve things without good metrics,” Dr. John says. “Six Sigma, Lean Manufacturing, or all these different approaches are based on metrics;”
- Because metrics are hot in business, and in tough times you need to measure to get the most out of your resources.
“Historically, HR metrics have gotten little attention because they’re historical metrics,” he notes. And that’s because most metrics from HR are reports and not decision-making tools — and are generally about what has happened in the past.
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“The best metrics are forward looking,” Dr. John says. “They tell you who is going to win the Super Bowl next year , not this year. They tell you why things happened, when they happened, and what you can do to overcome them.”
Plus, a knowledge of metrics can help you build a business case with the CFO and other executives to get more budget for HR projects and initiatives. “You can’t get your budget increased (or) your projects funded unless you understand metrics and the decision criteria of executives.”