How-Tos Archives

6 Steps for Making Smart Decisions With Wearables Data

Several years ago, data gathered from sociometric badges (wearable devices equipped with sensors) revealed something interesting about the Bank of America’s call center employees: Those with the fastest “average call handling time” were also the most social. The company then…

Coaching the James Bond Way

Remember what it was like to be busy in the year 2000? It was nothing compared with today’s overwhelmingly-connected-at-all-times kind of busy. Now we’ve got texts, emails, WhatsApp, phone calls, Skype and Zoom to contend with. Given our high level…

4 Tips to Help You Recruit People With Disabilities

Every business seeks improvement, whether that’s through bottom-line improvement or finding the best candidates to fill certain positions. Sometimes the two objectives go hand-in-hand, and actively seeking diverse candidates can help businesses improve both of these objectives. Diversifying your staff…

Are You Bike-Shedding Your Feedback?

Bike-shedding refers to the act of spending lots of time on unimportant details while leaving crucial matters unattended. The term traces back to 1955 article in The Economist by C. Northcote Parkinson, a British naval historian and author. “Parkinson’s Law…

Hiring Wisdom: Hard Questions Make For Better Hires

Although impolite, rude, and bullying social media behavior grab the headlines, ours is still a basically polite society. That’s why most of us rely on our pre-employment paperwork to ask job applicants the tough questions about drugs and honesty. Then we compound…