A recent review of performance management methods asked the question: what do the best performance management processes have in common? After reading the … Read more
Forget Customer Experience, It’s All About the Employee Experience
“Taking care of the customer is our number-one priority.” “The customer is always right.” At least that’s what I’ve always been told. And I’ve practiced … Read more
The Business Case For Improving Engagement In 15 Slides
Strong employee engagement is one of the most important assets of a successful company. Unfortunately, most businesses do not invest as much time and … Read more
In the Rest of the World, Diversity Is a Competitive Advantage
As the presentations started, a comment she made caught my attention. From that point on I noticed a pattern. Every other company started out by bragging … Read more
Multitasking Is a Productivity Suck. Here’s How to Slow It Down
Checking off your to-do list gives you a huge sense of accomplishment. So, it’s important for you to get as many tasks done in one day as possible. You’re … Read more
Why We Need to Invest in Succession Planning for HR
Let’s face it: HR is a service department. We serve people at all levels through everything we do. We are the ones who partner with business leaders … Read more
Are You Filling Jobs Or Consciously Hiring?
Many companies — from multinational mega-corporations to neighborhood markets — are still using outdated hiring techniques. Clinging to the ways of the … Read more
Three Performance Tactics to Help Your Company Grow
Today one of the key challenges most companies face is being able to scale rapidly while still keeping their innovative startup edge. Startups have few … Read more
Employee Engagement Should Be the End Goal, Not the Starting Point
Roy and Beth have been dating for a year. One night after a romantic dinner in a posh restaurant, Roy pretends to drop a napkin on the floor. While … Read more