Point of View Archives

Do Your Values Just Hang On a Wall?

“I suggest you take another look at your core values as they are not being delivered.” The words were uttered at an exit review by an employee on his way out. This story was told to me by a retail…

Your Pay Program Has a Big Mouth

You have a not-so-silent partner in your compensation communication efforts. That partner? Your pay program itself. That’s because compensation itself is a powerful communication tool. In fact, everything we do in compensation is communication, so it’s critical that we consider the messages…

Being Smart Isn’t Enough to Succeed

Note: This article is part of an occasional series dedicated to exploring the contribution of human capital assets (people!) to the valuation of a business. Welcome to The New ROI: Return on Individuals. Previous articles in the series can be found here. ∼∼∼∼∼ Why do some…

Do You See the Invisible People?

During my flight home yesterday evening, I made an effort to acknowledge the work of an amazing flight attendant. “You’re incredibly good at your job,” I said, “and I simply wanted to say thank you.” She replied with a genuine…

Being Stupid Can Be Good for Your Career

New hires enthusiastically hope their new jobs will give them ample opportunity to put their best efforts and intellectual gifts to work. But they’re frequently in for an unpleasant surprise. They soon discover that, although they’ve been selected for their…