Progressive organizations consistently lament the dearth of capable leaders who can take up the reins at the top and sustain a robust stride toward continued prosperity. One of the reasons for this is the changing role and skill set of…
Tips & Tricks Archives
Design of Work Experience: A Different Way of Customizing the Culture
You may be thinking, “Another culture model? Who needs another tool?” Given all that’s out there, the skepticism is well-founded. This one, however, fills a much-needed gap when it comes to culture-building. Design of Work Experience (DOWE) is a concept,…
The Law of ‘Congruent Experience’ Is One You Should Follow
Creating a winning customer experience starts first with the Employee Experience. The customer. It’s any person or group receiving a service from an individual or organization. If you run a company, it’s the person buying your t-shirts, pizza, or software. In healthcare, it’s the…
If You Don’t Tell Them, Who Will?
Do you toot your own horn? Maybe you should. We’re taught early in life to not brag or boast about ourselves. And in general, that is excellent advice. Tootin’ our own horn – telling folks about our accomplishments – is…
Data Has a Powerful Role In Promoting C-Level Collaboration
“What can you do to increase collaboration between HR and other leaders?” That question was asked of Peter Navin, SVP of employee experience at Grand Rounds. His answer, which took me aback, was “analytics.” I always position analytics as a…
Meet These 4 Employee Needs and Engagement Will Improve
Engagement is a term that gets tossed around a lot in the business world. When we observe employees (including ourselves) not being focused or lacking energy in doing their jobs, we say that they have low engagement or are disengaged….
HR Is Using Technology to Transform the Employee Experience
Organizations are often siloed by function – separate departments handle human resources, IT, facilities and the other services on which employees have come to rely. Without a unifying service strategy, these divisions can make for a disjointed employee experience and…
How One-on-Ones Can Make the Difference Between Loving and Leaving
It’s a well-known cliché in HR circles that employees quit their bosses, not their jobs. However, having run many employee surveys and regularly studying analytics on employee engagement, I’ve found that the root of the problem goes much deeper than…
10 Must-Have Features For Your Performance Management System
HR departments across nearly all industries are constantly trying to improve systems and processes to help increase employee engagement, recruit and retain talent, and operate on a more efficient and cost-effective basis each day. Performance management software is one of…
Why Companies Are Looking Outside HR For Their Next CHRO
Ah, the coveted role of Chief People Officer (CPO), the pinnacle of success for a career human resources professional! For most HR leaders, the traditional path to the top has been fairly linear: evolving as a specialist, generalist, or business…
The 3 Dimensions of a Job: Style, Pace, Risk
I’ve spent over 25 years in human capital management and I’ve gotten 10 certifications in the space. Through the use and study of various assessments and workforce analytics, I can tell you that every job at any company contains some…
Competence Isn’t Enough. You Need Champions and Maybe a Little Narcissism
Do you work closely with executives? If you do, you’ve probably run into a few surprising aspects to leadership that don’t get talked about much. For instance, what’s with the common occurrence of charming, good looking executives moving quickly up…
Do Your Subcultures Align Or Undermine Your Company Values?
It can be surprising when you first see the signs of an organizational subculture forming When the company is small, employees are much closer to the central embodiment of its mission, vision, and values, because everyone is working closely together….
Do I Have Too Many Slides?
This common question sounds like, “How much money will I need for retirement?” It’s not uncommon for presenters to walk into a conference room for a 20-minute briefing with 40 minutes of slides. On the other extreme, some presenters and…
Hire For a Mission, Not a Job
“Men wanted for hazardous journey. Low wages, bitter cold, long hours of complete darkness. Safe return doubtful. Honor and recognition in the event of success.” Legend has it that Sir Ernest Shackleton used the copy above in an ad to recruit his…
Futureproof Your Organization by Hiring From Within
The war for talent is heating up this summer with the recent news that there are more job openings than unemployed job seekers. In many ways, it’s a job seeker’s market. This is not only putting more pressure on employers…
Tech Vendors Can Do a Better Job Predicting Who’s a Flight Risk Than You
Many companies like the idea of using predictive analytics to assess flight risk (the probability that an employee will quit). The problem is that most organizations don’t have the skills to do this kind of analysis, and even where they…
Creativity Thrives When People Move
Feeling uninspired and need a jolt of creativity? Brace yourself. I recently read about a development that’s fascinating … and maybe a little freaky. Researchers found a way to stimulate the area of the brain responsible for creative thought. It turns out…
Turbocharge Your Recruiting With These Digital Marketing Techniques
It goes without saying that the digital age has significantly impacted all traditional business departments. Yet for some reason, certain departments seem to be better at adjusting to and adopting new technologies. My field of digital marketing is usually among…
What Uncertain Business Environments Reveal About Workforce Planning
The Brexit Day countdown is on, and yet, political tussles over whether the UK will keep its close financial services ties with the European Union show little signs of resolving. For large American banks using London as a major European hub, this means…