people analytics

6 Steps for Making Smart Decisions With Wearables Data

Several years ago, data gathered from sociometric badges (wearable devices equipped with sensors) revealed something interesting about the Bank of America’s call center employees: Those with the fastest “average call handling time” were also the most social. The company then…

Analytics Is Not Better HR Reporting

We’ve all recognized there is a certain hype and faddishness in people analytics. That’s okay; it’s bound to be part of anything new. We’ve all rushed forward trying to get a handle on what’s real, what’s exaggerated, and how best…

Don’t Confuse KPIs and Analytics

Some companies tell me about their plans for people analytics and soon it becomes apparent that their mandate is something difference: they’ve been asked to report KPIs. The difference between analytics and KPIs can be illustrated by how they think…

How to Use Data to Make Better Hires

There has been a lot of buzz around the use of people analytics, but the evidence for its impact has been sparse. Now, though, we have emerging evidence that people analytics can successfully be applied to improve hiring. This new…