The Refugee Workforce: Resilient, Adaptable and Eager to Work

“When war came to my village, we fled to Ethiopia. If we went back, we would be killed.”

Luke leans forward in his seat, hands clasped. Six-foot-four with midnight black skin, a rare seriousness replaces the huge smile normally found on his face.

The year was 1996 when he and his father, brother, wife, and two kids were forced to flee. While the world was readying itself for the Olympic games in Atlanta, Luke and his family were walking through the desert with thousands of other displaced Sudanese.

Luke was 24 years old. Instead of settling into life, he was starting over. Every dream he ever had for his family and career was abandoned back at his village.

“UNHCR [United Nations High Commissioner for Refugees] would nail a list to a tree, every month or so. A list of everyone [cleared to] go to America, Australia, and other countries,” he recalls. It would be three years before Luke and his family appeared on that list. A mixture of relief and fear riddled their conversations.

They survived the treacherous African desert, but could they survive starting over in the United States?

“When I came to this country, I worked really hard,” Luke recalls as he thinks about what it was like to start over. “I kept working and working, but I didn’t see anything that I was working for. I talked to my wife about it. I said, ‘You see, I am working, and you’re working, but we’re not getting anything.’ I thought there might be something missing.”

That was when Luke’s wife suggested he pursue skills training so he could work his way into a better job.

“I didn’t think about going to school [in the first few years after arriving], because I had a family and my concern was I just needed to go to work to provide for them,” he explains.

Now, Luke took the advice of his wife and tried a different approach to bettering his career — pursuing an entirely different one.

He started classes at a local technical college with the goal of becoming an HVAC technician. With no prior experience in HVAC, he simply decided he would learn it.

Up to that point Luke had been a farmer[in Sudan], a janitor, and a warehouse worker for a popular retail store. But the desire to improve his family’s circumstances was greater than any fear about leaving the comfortable for the unknown.

“I thought, this [HVAC] is not going to be enough,” Luke shared. “I need something else.”

At the recommendation of a friend, he signed up for even more classes at Tekton Career Training. He was now learning not only HVAC, but welding and pipefitting too, certain that the three would open up a world of opportunity, and greater adaptability, within the workplace.

Every weekday he drove to the technical school, and every weeknight he trained at Tekton. Even on his weekends off he and a classmate most often met with their teacher for extra help.

The support of his wife, and encouragement from his teacher kept him going. The weeks turned into months. Finally, two years after he began, Luke was finally ready to re-enter the workplace, armed with an entirely new set of skills.

It wasn’t long before he landed a job starting as a “runner.” Even after two years of extensive training, his job was simply to deliver parts to the HVAC technicians on site. But Luke made the most of the opportunity , learning from other technicians. For a year, he observed their work and asked questions to gain a better grasp on technique.

Next, he moved up to technician assistant. In all of his waiting, Luke did not despair. He kept learning and growing, and making the most of every opportunity.

Finally, after years of pursuing every ounce of information he could lay hold of, he earned the title technician. He drives his own company truck, and makes more than triple his former, hourly employee salary — plus he gets benefits.

Even after all that, he is not satisfied to simply show up and do the work. Now he is the one helping other soon-to-be technicians.

Luke plans to not only grow with the company, but eventually return to Tekton to help train others in his former situation. “If you just learn something for yourself, it doesn’t benefit the rest of the world,” he explains, passionately. “It’s not going to develop my community. I want everyone to benefit from me. We are here in this world as tourists. What God has given to me to use, why should I just keep it to myself?”

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At Amplio Recruiting, for every trait of the refugee workforce we’ve identified, we’ve carefully supported our claims with research and data. However, we believe there is one final trait we’ve seen so often over the years we’ve worked with refugees that we would be remiss to not share. It isn’t backed by scientific research, but rather by countless examples of individuals who possess an insatiable appetite to learn and do more, and who readily take on added responsibility and leadership.

The trait is best defined as a growth mindset.

From our front row seat, it is an acutely common trait among the refugee workforce, and a quality every company desires, but few actually expect.

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In the refugee workforce, it seems that these individuals channel the same tenacity they needed to endure their life experiences into a commitment to better themselves. We have the privilege of meeting and placing driven, determined, and daring refugees every day who demonstrate the desirable attributes of a growth mindset. We have seen in all the many refugees:

Resilience — By the time they are resettled, refugees have often suffered years, even decades, of hardship, building within them an enormous amount of inner strength and perseverance. More than simply enduring life’s punches, they have learned to get back up in the face of adversity, time and again.

It’s easy to see how beneficial this trait can be within the context of the workplace. While other workers are more likely to quit in the face of failure or hardship, refugee employees aren’t easily deterred. In a healthy work culture culture, they hardly seem bothered by challenges and setbacks. They simply keep doing what they’ve always done — getting back up.

Adaptability — The refugee workforce is great at adaptation because they know what it’s like to have their “normal” taken away, and be left with no other choice but to adapt. A new country. A new culture. A new career. They must quickly adjust to a new normal, knowing that it could and most likely will change again. The result? They learn to stay on their toes.

Adaptable employees are a huge asset in the workplace. They are flexible to change, when they know it’s good for the long-run. They approach their responsibilities with plans that are held loosely, knowing those plans may need to adapt to succeed. They have an innate understanding that change is necessary to survive.

The desire to prove themselves — By the time refugees are resettled, they are more than ready to show the world what they can do.

I should note, at this point, there is a significant difference between the desire to prove oneself, and the desire to impress. Refugees are not interested in making it appear as though they have knowledge and skill they don’t actually possess. They are solely interested in working hard to prove they are capable of learning and accomplishing anything they set their mind to.

This growth mindset translates into motivation. The refugee workforce is not motivated simply to show up and make enough money to get by; they are motivated to bring their best to the table every single day.

 A willingness to take risks / tolerance to uncertainty — Laura Green of Tekton Career Training says she sees this attribute in the men and women her organization trains. “Because of the journey many have taken in getting here, their depth of ‘whatever it takes’ is much more profound than others,” she shares. “They’re willing to sacrifice a ton.”

Along with their “whatever it takes” grit lies an incredibly high tolerance to the uncertainty associated with risk. Refugees, as a whole, seem better suited to withstand the anxiety associated with change. Maybe it’s because, after years of uncertainty, they’ve learned to be content not knowing all of the answers for tomorrow, while still making the most of today.

Employees who are risk-takers are more creative, and go on to achieve more than their timid counterparts. It seems companies don’t have to work hard to motivate these individuals to innovate, as their minds are already constantly analyzing data and dreaming of new and more efficient ways to do business.

An eagerness to pay it forward — Unlike the individual-focused societies in much of the Western world, most refugees come from collective cultures where community is key to strength and survival. Individuals who see life through this lens are more “we-focused,” instead of “me-focused,” which certainly makes for not only stronger communities, but better businesses as well.

Growth mindset employees care not only about their own well-being, but the health and success of the entire company. For businesses who hire and invest in these individuals, the buck won’t stop there. These individuals possess a strong sense of responsibility, and joy, in sharing their newfound knowledge with anyone who may benefit. And their commitment to invest in others makes them phenomenal leaders at every stage along their career journey.

Resilience, adaptability, desire to prove oneself, a willingness to take risks, and an eagerness to help others are some of the powerful attributes — the growth mindset — we’ve noted among the refugee workforce. Companies that learn to nourish these attributes will reap the invaluable benefits of higher innovation, higher productivity, and lower turnover. We urge you to consider how the refugee workforce and their irrefutable growth mindset can help take your company to the next level.

To learn more about why refugees make great employees, visit the “About Refugees” page on our website.

This article was originally published on the Amplio Recruiting website. Amplio Recruiting connects companies with the refugee workforce.

In 2013, Chris and his wife Sarah moved to the fringe of a refugee resettlement community in the Atlanta metro area. After a year of learning from their refugee neighbors, they believed there were an ample amount of refugees looking for good jobs and knew there were an ample amount of companies looking to hire dependable employees. They launched Amplio Recruiting in 2014 to help great companies hire dependable employees fro the refugee workforce.

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