Mel Kleiman

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at mkleiman@humetrics.com.

Articles by Mel Kleiman

Talent Management

Hiring Wisdom: Can You Afford to Put Up With Mediocre Employees?

From istockphoto.com

Why do so many managers continue to accept mediocre, second-rate results?

Hundreds of research studies have quantified the difference between having an “A” player versus a “C” player in a job, any job.

Every one of them concludes the difference in productivity and the impact on the bottom line is anywhere from 20 percent to over 1000 percent greater return when you compare the best, most productive employees to those who are average. Read more…

Talent Management

Hiring Wisdom: How Great Managers Deal With Boredom and Burnout

From istockphoto.com

In one of his blogs, Seth Godin talks about the Levy Law which describes the way animals forage for food and how that law applies to the Internet.

The more I think about the Levy Law, the more I see how it applies to the world of work.

The Law says that forging animals work an area and then, once food gets scarce, they move on to another area, work that area, and move on again.

I see myself doing this on the web. I find a website or blog and visit it for several weeks. Then I notice that it starts to repeat itself, so I move on to look for new nuggets of wisdom elsewhere. Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: How You Should Deal With Underperformers

From istockphoto.com

It’s pretty much the norm that about 10 percent of your employees will always fall into the “underperformers” camp.

If you are tired of the headaches they routinely cause, here are the only two ways you can permanently remedy the situation:

1. Increase accountability while simultaneously reducing your tolerance level. Specifically, make everyone accountable for their own performance, starting with you. You are the one who hired the underperformer and you are the one letting it slide. Read more…

Recruiting and Staffing

Hiring Wisdom: 3 Ways to Help You Ask Better Interview Questions

From istockphoto.com

Often, it’s not about what you ask, but how.

Here are three (3) tips for improving the way you ask interview questions of job candidates, and the responses they should elicit:

  1. Be curious. Doing all the talking doesn’t make you an effective leader. Be inquisitive and ask about topics that are important to you and to the person you’re talking to. Read more…
Recruiting and Staffing

Hiring Wisdom: Top 10 Ways to Avoid Costly Hourly Employee Turnover

From istockphoto.com

In order to minimize costly frontline, hourly employee turnover, you’ve got to:

  1. Hire tough (so you can manage easy).
  2. Let every new employee know why their job is important.
  3. Avoid the mindset that it is “only an entry-level job” (in both the new employee’s mind and in your own mind). Read more…
Talent Management

Hiring Wisdom: The Real Power Behind Job Titles

From istockphoto.com

Job titles have power. Titles set expectations.

Titles attract people and titles repel people. Job titles affect not only the employee, but the customer.

How much time do you spend figuring out what title to give a position? How do you decide if they are: Read more…

Recruiting and Staffing

Hiring Wisdom: Why You Should Ask “What Was Your First Paying Job?”

From istockphoto.com

If you’ve ever been late to a movie, you know that trying to figure out what happened before you took your seat can be extremely frustrating.

When you don’t know what led up to what’s now unfolding, the things you see and hear can cause you to make false assumptions and only further confuse you.

The same thing happens when you begin an interview by asking an applicant about their most recent job. Read more…

Recruiting and Staffing

Hiring Wisdom: Blessings in Disguise When You Make a Bad Hire

From istockphoto.com

Once you get over your disappointment because the “eagle” you thought you hired turned out to be a turkey, here’s a simple way to turn this unfortunate experience into a blessing.

Just ask yourself: “Where did we go wrong?We learn far more from our mistakes than our successes, so this is a golden opportunity to improve your hiring system.

Here are some things to consider: Read more…

Recruiting and Staffing

Hiring Wisdom: Do You Have a Good Answer to This Candidate Question?

From istockphoto.com

What do you say if a job applicant asks you this?

What makes this company a great place to work? What outside evidence (rankings/awards) do you have to prove this is a great place to work? What is the company going to do in the next year to make it better?”

This question may seem out of the ordinary, but it really isn’t.

Top candidates will ask this question in different ways. Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: Why You REALLY Need to Do Retention Interviews

From istockphoto.com

As I have written before, in my mind, exit interviews are analogous to closing the barn doors after the horses are out.

If you want to keep your best people on-board and happy, how about getting together with them every four to six months for a Retention or “Stay” Interview? (Maybe it would more aptly be named a “Relationship Review?”)

My apologies for not giving you a better idea of what these “interviews” might look like at that time. Read more…