Mel Kleiman

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at mkleiman@humetrics.com.

Articles by Mel Kleiman

Recruiting and Staffing

Hiring Wisdom: The High Cost of New Hires

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The most expensive person you’ll ever hire is the one you have to fire.

If it seems like more trouble than it’s worth to set a high standard, do a thorough job, and hire tough, here are just some of the repercussions if you don’t: Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: HighPo’s Are Great, But High Producers Pay the Bills

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High Potential, or High Producer?

The difference between these two desirable types of recruits or employees are that the High Producer is a proven entity who makes the numbers now, while the High Potential is a promising. potentially High Producer.

Because of this difference, the High Potential is most likely getting a lot of recognition, challenges, and interesting work. Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: Yes, There Really IS a Good Side of Turnover

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The goal is not to eliminate turnover, but to manage it.

Not all turnover is bad. Without turnover, an organization will stagnate. The challenge is to determine where and what level of turnover will ensure consistency, while also promoting growth and change.

When turnover is managed, hiring becomes an opportunity instead of a headache. Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: In Case You Don’t Know It, Attitude Is Everything

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Most managers hire for skillset and hope for mindset. Therefore, only 9 percent of all new hires fail because they cannot do the job.

However, it also means that 91 percent do fail either because they won’t do the job the way it needs to be done, or, they don’t fit the employer’s culture or play well with others.

The remedy is to focus your selection process on these two factors: Read more…

Recruiting and Staffing

Hiring Wisdom: You Need to Recruit Before You Need to Hire

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I guess it’s just plain human nature to not take action until it’s absolutely required.

I say that because few business owners or hiring managers look for new employees until there’s a pressing need. Then they end up hiring the first warm body that even remotely fits the job description, but that’s no way to build a winning team.

What if we thought of human capital as raw materials? Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: Whatever You Do, Don’t Treat Your Employees Equally

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The Container Store believes:

  • 3 bad employees = 1 OK employee;
  • 3 OK employees = 1 good employee;
  • 3 good employees = 1 great employee.

And, as you know, it ain’t easy to find great employees, so once you do, don’t treat them equally, treat them fairly! Read more…

Recruiting and Staffing

Hiring Wisdom: Do You Know What Your Employment Brand Is?

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Every company, no matter how large or small, has an employment brand.

In most cases, that brand is created by the general public’s perception of the industry and the same broad-brush brand is given to everyone in it unless a concerted effort is made to manage that brand.

For example, what is your perception about working in these industries: restaurant, retail, convenience stores, call centers, entertainment, hospitality or manufacturing? Read more…

Rewards & Recognition, Talent Management

Hiring Wisdom: How to Know What is Truly Important to Employees

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Whether we’re talking customers or employees, your key to success with both is to know exactly what it is they want.

Dollars to donuts, the things that are important to you aren’t on their lists. Here is a case in point…

We vacationed in Cancun over the Christmas holidays and our room was not “as advertised.” When my wife pointed this out to management, their response was to give her a credit for a free massage. Problem is, Roberta doesn’t like massages! Read more…

HR Basics, Recruiting and Staffing

Hiring Wisdom: A New Job Is a Really Big Deal – For Them AND You

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Whether it’s a first job, the tenth job, or a promotion (even a lateral one), a new job is a big deal.

That’s why a new employee’s first day is the perfect opportunity for you, as the manager, to leverage the power of first impressions and ensure the company gets a positive ROI on the time and money it took to recruit, select, and train your new hire. Read more…

Recruiting and Staffing

Hiring Wisdom: Yes, Active Applicants Are Better Than Passive Candidates

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Most active job applicants either don’t have a job because of something out of their control (like layoffs or mergers) or they are still working, but are looking for a better situation.

I have to admit, you would not want to hire some of them, but there are a lot of passive candidates (the ones who are not looking, who you go after) that could turn out to be just as bad or even worse. Read more…