Mel Kleiman

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at mkleiman@humetrics.com.

Articles by Mel Kleiman

Recruiting and Staffing

Hiring Wisdom: Do You Have a Good Answer to This Candidate Question?

From istockphoto.com

What do you say if a job applicant asks you this?

What makes this company a great place to work? What outside evidence (rankings/awards) do you have to prove this is a great place to work? What is the company going to do in the next year to make it better?”

This question may seem out of the ordinary, but it really isn’t.

Top candidates will ask this question in different ways. Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: Why You REALLY Need to Do Retention Interviews

From istockphoto.com

As I have written before, in my mind, exit interviews are analogous to closing the barn doors after the horses are out.

If you want to keep your best people on-board and happy, how about getting together with them every four to six months for a Retention or “Stay” Interview? (Maybe it would more aptly be named a “Relationship Review?”)

My apologies for not giving you a better idea of what these “interviews” might look like at that time. Read more…

Talent Management

Hiring Wisdom: Who on Your Staff Deserves Your Time and Attention?

From istockphoto.com

Who do you spend the most time with?

Is it the reliable, self-starters or the mediocre folks who cannot be counted on to get things done on time?

If you’re like most managers, your day is spent “fighting fires” and trying to avert or remedy problems created by your team’s less than stellar performers.

While this may seem warranted, when the squeaky wheels get all the oil, the high performance wheels get burn out. Read more…

Recruiting and Staffing

Hiring Wisdom: Is It Unethical to Recruit a Competitor’s Best People?

From istockphoto.com

Is it really unethical to recruit your competitor’s best employees?

From time to time, when I tell audiences that one of the best places to find the quality employees they need is from the competition, someone people will object because they mistakenly believe that going after people who work for the competition is unethical.

That’s when I have to ask: Read more…

Recruiting and Staffing

Hiring Wisdom: When Your First Choice Isn’t Your Best Choice

From istockphoto.com

You only have one opening and two good candidates, but one stands out.

You hire that one, and it is now six months later and you’re forced to admit that you made a mistake.

It’s time to cut your losses, start over, and look for a replacement.

But, maybe not, IF you handled the second-choice candidate well. Read more…

Recruiting and Staffing

Hiring Wisdom: Do You Have a Good Answer to This One?

From istockphoto.com

What do you say if a job applicant asks you this?

What makes this company a great place to work? What outside evidence (rankings/awards) do you have to prove this is a great place to work? What is the company going to do in the next year to make it better?” Read more…

Recruiting and Staffing

Hiring Wisdom: Why Do Recruiters Keep Measuring the Wrong Things?

From istockphoto.com

Look at the metrics most recruiters track below and tell me which ones are truly important.

  • Time to fill;
  • Number of applicants;
  • Number of job offers;
  • Cost per hire;
  • Time to start; Read more…
Recruiting and Staffing

Hiring Wisdom: What Can You Learn from Your Last Hiring Mistake?

From istockphoto.com

Every poor performer and bad hire can be traced to a flaw in the hiring system and represents an opportunity to improve that system.

Think about your most recent unsatisfactory hiring decision and ask yourself:

  1. What is the specific reason this person is unsatisfactory?
  2. If it’s an attitude problem (which it most often is), does your system include attitude testing and/or do you ask interview questions that explore attitudes. When you checked references, did you ask about attitude? Read more…
Rewards & Recognition, Talent Management

Hiring Wisdom: 10 Ways to Motivate Your Team (and Have Fun, Too)

From istockphoto.com

These are some of the best low (or no) cost ways to encourage peak performance from your workforce:

  1. Don’t forget birthdays and employment anniversaries. (Sheet cakes are cheap.)
  2. Give them business cards.
  3. Give them a new job title. Read more…
Recruiting and Staffing

Hiring Wisdom: Engagement Stats Show We’re Not Getting Anywhere

From istockphoto.com

Look at the co-worker to your left. Now, to your right. At least one of them hates their job.

Maybe you do, too.

According to a recent Gallup survey of 5.4 million working adults, 52 percent say they are not engaged in their work. They limp to work, toiling without passion.

That’s half the workforce! Another 18 percent describe themselves as “actively disengaged” — disgruntled and spreading bitterness among co-workers. Read more…