Mel Kleiman

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at

Articles by Mel Kleiman

Talent Management

Hiring Wisdom: A Surefire Formula For Success With Your Employees

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While you probably do extensive record keeping to track how well your team meets customer service standards and goals, I doubt you track how well you are doing when it comes to taking care of your internal customers — your employees.

What are you doing to ensure they keep coming back day after day?

OK, so you may track employee turnover, but that’s “closing the barn door after the horse is out.” Read more…

Recruiting and Staffing

Hiring Wisdom: Who Designed Your Hiring System?

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I was appalled when I reviewed a new client’s hiring system.

It turns out that it was designed by their legal department. While it went to extremes to ensure no illegal questions were asked, not one thing about it helped its users make good hiring decisions.

The upshot, of course, is that while this employer is unlikely to be sued for discrimination in the hiring process, they are by far more likely to be sued for the misdoings of an substandard employee (an unreliable or unsafe worker who never should have been hired in the first place). Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: What If Your New Hires Don’t Up and Quit?

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What would you do differently if you knew for sure that your new hires would stay with you for at least the next two (2) years?

Would you:

  • Train them differently?
  • Spend more time with them? Read more…
Recruiting and Staffing

Hiring Wisdom: To Hire the Best, You Have to Test

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The most effective and efficient hiring systems use testing software.

That’s because:

  • Test results more accurately predict success on the job than interviews, experience, schooling or references. Read more…
Recruiting and Staffing

Hiring Wisdom: Positioning Yourself For Interview Success

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Comfortable people will tell you almost anything. Uncomfortable people will tell you almost nothing at all.

This is why creating the proper interview environment – mentally and physically – means doing whatever you can to ensure the candidates relax because only comfortable applicants will give you the information you need to make the best decision: Read more…

Recruiting and Staffing

Hiring Wisdom: Why You Must Make It Easy For Candidates to Apply

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Pretty much everyone who wants to work and everyone you would want to hire is now employed — especially the best of the best, the candidates you should aim for first.

But, you need to realize these are busy, working people, so, once you get their attention, you have to make it extremely easy for them to get into your hiring system or they flat out won’t bother.

They don’t have time to update resumes, complete long, online applications, or write cover letters. Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: 7 Common Mistakes With Referral Rewards Programs

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Research repeatedly proves that employee-referred candidates are three times more likely to be a good match for the job.

This is because your employees give these candidates much more detailed information about the job and the working conditions than you would.

As a result, candidates are only likely to proceed with the selection process if they feel they will be a good fit. And because they’re a good fit and they already have a friend or acquaintance in your employ, referral candidates are also much less likely to quit or be fired. Read more…

Rewards & Recognition, Talent Management

Hiring Wisdom: How to Give Great Performers What They Want

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When it comes to benefits and perks, what is it that everyone really wants in today’s world?

Time! More time.

How can you give this gift to your extraordinary performers? Here are two ideas: Read more…

Recruiting and Staffing

Hiring Wisdom: The High Cost of New Hires

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The most expensive person you’ll ever hire is the one you have to fire.

If it seems like more trouble than it’s worth to set a high standard, do a thorough job, and hire tough, here are just some of the repercussions if you don’t: Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: HighPo’s Are Great, But High Producers Pay the Bills

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High Potential, or High Producer?

The difference between these two desirable types of recruits or employees are that the High Producer is a proven entity who makes the numbers now, while the High Potential is a promising. potentially High Producer.

Because of this difference, the High Potential is most likely getting a lot of recognition, challenges, and interesting work. Read more…