Mel Kleiman

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at mkleiman@humetrics.com.

Articles by Mel Kleiman

Recruiting and Staffing

Hiring Wisdom: You Need to Recruit Before You Need to Hire

123RF Stock Photo

I guess it’s just plain human nature to not take action until it’s absolutely required.

I say that because few business owners or hiring managers look for new employees until there’s a pressing need. Then they end up hiring the first warm body that even remotely fits the job description, but that’s no way to build a winning team.

What if we thought of human capital as raw materials? Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: Whatever You Do, Don’t Treat Your Employees Equally

123RF Stock Photo

The Container Store believes:

  • 3 bad employees = 1 OK employee;
  • 3 OK employees = 1 good employee;
  • 3 good employees = 1 great employee.

And, as you know, it ain’t easy to find great employees, so once you do, don’t treat them equally, treat them fairly! Read more…

Recruiting and Staffing

Hiring Wisdom: Do You Know What Your Employment Brand Is?

123RF Stock Photo

Every company, no matter how large or small, has an employment brand.

In most cases, that brand is created by the general public’s perception of the industry and the same broad-brush brand is given to everyone in it unless a concerted effort is made to manage that brand.

For example, what is your perception about working in these industries: restaurant, retail, convenience stores, call centers, entertainment, hospitality or manufacturing? Read more…

Rewards & Recognition, Talent Management

Hiring Wisdom: How to Know What is Truly Important to Employees

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Whether we’re talking customers or employees, your key to success with both is to know exactly what it is they want.

Dollars to donuts, the things that are important to you aren’t on their lists. Here is a case in point…

We vacationed in Cancun over the Christmas holidays and our room was not “as advertised.” When my wife pointed this out to management, their response was to give her a credit for a free massage. Problem is, Roberta doesn’t like massages! Read more…

HR Basics, Recruiting and Staffing

Hiring Wisdom: A New Job Is a Really Big Deal – For Them AND You

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Whether it’s a first job, the tenth job, or a promotion (even a lateral one), a new job is a big deal.

That’s why a new employee’s first day is the perfect opportunity for you, as the manager, to leverage the power of first impressions and ensure the company gets a positive ROI on the time and money it took to recruit, select, and train your new hire. Read more…

Recruiting and Staffing

Hiring Wisdom: Yes, Active Applicants Are Better Than Passive Candidates

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Most active job applicants either don’t have a job because of something out of their control (like layoffs or mergers) or they are still working, but are looking for a better situation.

I have to admit, you would not want to hire some of them, but there are a lot of passive candidates (the ones who are not looking, who you go after) that could turn out to be just as bad or even worse. Read more…

Recruiting and Staffing

Hiring Wisdom: A 2015 Resolution to Keep – Re-Recruiting Your Top Talent

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Nearly every January, we see a rash of articles in the business press reporting the percentage of employees who have made a New Year’s resolution to find a better job.

In 2012, a Manpower survey reported that 84 percent would seek new employment. In 2013, Forbes reported the level at 69 percent and, this year, Jobvite put the number at 71 percent.

However, as is the case with most resolutions, if it doesn’t happen easily, it won’t happen at all. Believe it or not, this is good news because the No. 1 source of excellent employees is all the great people you once employed who left you! Read more…

Recruiting and Staffing

Hiring Wisdom: The Secret to Hiring Great Employees

123RF Stock Photo

While many employers play up the perceived rewards that a new hire will enjoy when they join the team, few do anything to mitigate the risks new employees take when accepting the job offer.

So, here are five (5) ideas to help you balance out the risk/reward ratio:

  1. Go after boomerang employees (the good ones who have left you) — This can net you an employee who will need little or no training and it tells your other employees that the grass really isn’t greener elsewhere. Read more…
Talent Management

Hiring Wisdom: When Employees Are Invested in Solving a Problem

From istockphoto.com

I just love it when a client takes a suggestion of mine and knocks it out of the park.

In this case, the suggestion was to consider if the job could be done another way before you hire someone new. This client, in the landscaping business, did just that and created and a win-win for everyone.

Her business was expanding and she was feeling pressured to hire another four-person crew to keep up with demand.

However, when she asked herself if there might be another way, it inspired her to ask her employees if they could figure out a way to get the job done in the same amount of time with a crew of three. Read more…

HR Insights, Rewards & Recognition

Hiring Wisdom: Workplace Recognition = Better Employee Retention

From istockphoto.com

As I’ve written here before, all of us are trained from childhood to be recognition-addicts (and we still are because we’re really those same little kids just in grown up bodies now).

That’s why recognition is such a powerful employee retention technique.

Using all of these types of recognition, both formally (in meetings) and informally (passing in the hall) will keep your best people motivated and on-board: Read more…