Mel Kleiman

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at mkleiman@humetrics.com.

Articles by Mel Kleiman

Recruiting and Staffing, Talent Management

Hiring Wisdom: The Worst Hiring Decision You Could Ever Make

From istockphoto.com

You are probably familiar with the old saying: “The road to hell is paved with good intentions.

Well, the worst hiring decision you could ever make is down that very road. You may have even taken it yourself more than once already.

So you don’t miss the “danger” and “caution” signs before you head that way again. They look something like this … Read more…

Talent Management

Hiring Wisdom: Why You Need to Be Doing Retention Interviews

From istockphoto.com

A retention interview is not a performance appraisal; it is not about how the person is doing his or her job. It is not a job satisfaction or employee engagement survey.

A retention interview is about what the company is doing (or not doing) that frustrates their top performers.

If you’d like to create your own retention interview, here are a few pointers to keep in mind: Read more…

Recruiting and Staffing

Hiring Wisdom: Yes, It Matters How You Treat Your Job Applicants

From istockphoto.com

If you already have a job and are not looking for a new job, but a new job comes looking for you, it is stressful.

If you already have a job and are looking for a new job, it is more stressful. If you don’t have a job and are looking for a job, it is very stressful.

With this in mind, recruiters and hiring managers need to realize that no one walks away from the hiring process feeling neutral. Read more…

Talent Management

Hiring Wisdom: Top 10 Ways to Build Employee Engagement

From istockphoto.com

Here are 10 proven ways to boost employee engagement and, therefore, your business results:

  1. Share the history of your firm and your own work history with your employees.
  2. Tell them where you and the company are today.
  3. Then share the dream; tell them where the company is going. Read more…
Recruiting and Staffing, Talent Management

Hiring Wisdom: Hiring Just For Skills Can Be a Big Mistake

From istockphoto.com

Harvard Business School found that four factors are critical to success in business:

  • Information;
  • Intelligence;
  • Attitude; and,
  • Skills.

The surprise was that information, I.Q. and skills combined accounted for only seven percent of success while attitude accounted for 93 percent! Read more…

Talent Management

Hiring Wisdom: Can You Afford to Put Up With Mediocre Employees?

From istockphoto.com

Why do so many managers continue to accept mediocre, second-rate results?

Hundreds of research studies have quantified the difference between having an “A” player versus a “C” player in a job, any job.

Every one of them concludes the difference in productivity and the impact on the bottom line is anywhere from 20 percent to over 1000 percent greater return when you compare the best, most productive employees to those who are average. Read more…

Talent Management

Hiring Wisdom: How Great Managers Deal With Boredom and Burnout

From istockphoto.com

In one of his blogs, Seth Godin talks about the Levy Law which describes the way animals forage for food and how that law applies to the Internet.

The more I think about the Levy Law, the more I see how it applies to the world of work.

The Law says that forging animals work an area and then, once food gets scarce, they move on to another area, work that area, and move on again.

I see myself doing this on the web. I find a website or blog and visit it for several weeks. Then I notice that it starts to repeat itself, so I move on to look for new nuggets of wisdom elsewhere. Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: How You Should Deal With Underperformers

From istockphoto.com

It’s pretty much the norm that about 10 percent of your employees will always fall into the “underperformers” camp.

If you are tired of the headaches they routinely cause, here are the only two ways you can permanently remedy the situation:

1. Increase accountability while simultaneously reducing your tolerance level. Specifically, make everyone accountable for their own performance, starting with you. You are the one who hired the underperformer and you are the one letting it slide. Read more…

Recruiting and Staffing

Hiring Wisdom: 3 Ways to Help You Ask Better Interview Questions

From istockphoto.com

Often, it’s not about what you ask, but how.

Here are three (3) tips for improving the way you ask interview questions of job candidates, and the responses they should elicit:

  1. Be curious. Doing all the talking doesn’t make you an effective leader. Be inquisitive and ask about topics that are important to you and to the person you’re talking to. Read more…
Recruiting and Staffing

Hiring Wisdom: Top 10 Ways to Avoid Costly Hourly Employee Turnover

From istockphoto.com

In order to minimize costly frontline, hourly employee turnover, you’ve got to:

  1. Hire tough (so you can manage easy).
  2. Let every new employee know why their job is important.
  3. Avoid the mindset that it is “only an entry-level job” (in both the new employee’s mind and in your own mind). Read more…