Mel Kleiman

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at mkleiman@humetrics.com.

Articles by Mel Kleiman

Talent Management

Hiring Wisdom: The Real Power Behind Job Titles

From istockphoto.com

Job titles have power. Titles set expectations.

Titles attract people and titles repel people. Job titles affect not only the employee, but the customer.

How much time do you spend figuring out what title to give a position? How do you decide if they are: Read more…

Recruiting and Staffing

Hiring Wisdom: Why You Should Ask “What Was Your First Paying Job?”

From istockphoto.com

If you’ve ever been late to a movie, you know that trying to figure out what happened before you took your seat can be extremely frustrating.

When you don’t know what led up to what’s now unfolding, the things you see and hear can cause you to make false assumptions and only further confuse you.

The same thing happens when you begin an interview by asking an applicant about their most recent job. Read more…

Recruiting and Staffing

Hiring Wisdom: Blessings in Disguise When You Make a Bad Hire

From istockphoto.com

Once you get over your disappointment because the “eagle” you thought you hired turned out to be a turkey, here’s a simple way to turn this unfortunate experience into a blessing.

Just ask yourself: “Where did we go wrong?We learn far more from our mistakes than our successes, so this is a golden opportunity to improve your hiring system.

Here are some things to consider: Read more…

Recruiting and Staffing

Hiring Wisdom: Do You Have a Good Answer to This Candidate Question?

From istockphoto.com

What do you say if a job applicant asks you this?

What makes this company a great place to work? What outside evidence (rankings/awards) do you have to prove this is a great place to work? What is the company going to do in the next year to make it better?”

This question may seem out of the ordinary, but it really isn’t.

Top candidates will ask this question in different ways. Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: Why You REALLY Need to Do Retention Interviews

From istockphoto.com

As I have written before, in my mind, exit interviews are analogous to closing the barn doors after the horses are out.

If you want to keep your best people on-board and happy, how about getting together with them every four to six months for a Retention or “Stay” Interview? (Maybe it would more aptly be named a “Relationship Review?”)

My apologies for not giving you a better idea of what these “interviews” might look like at that time. Read more…

Talent Management

Hiring Wisdom: Who on Your Staff Deserves Your Time and Attention?

From istockphoto.com

Who do you spend the most time with?

Is it the reliable, self-starters or the mediocre folks who cannot be counted on to get things done on time?

If you’re like most managers, your day is spent “fighting fires” and trying to avert or remedy problems created by your team’s less than stellar performers.

While this may seem warranted, when the squeaky wheels get all the oil, the high performance wheels get burn out. Read more…

Recruiting and Staffing

Hiring Wisdom: Is It Unethical to Recruit a Competitor’s Best People?

From istockphoto.com

Is it really unethical to recruit your competitor’s best employees?

From time to time, when I tell audiences that one of the best places to find the quality employees they need is from the competition, someone people will object because they mistakenly believe that going after people who work for the competition is unethical.

That’s when I have to ask: Read more…

Recruiting and Staffing

Hiring Wisdom: When Your First Choice Isn’t Your Best Choice

From istockphoto.com

You only have one opening and two good candidates, but one stands out.

You hire that one, and it is now six months later and you’re forced to admit that you made a mistake.

It’s time to cut your losses, start over, and look for a replacement.

But, maybe not, IF you handled the second-choice candidate well. Read more…

Recruiting and Staffing

Hiring Wisdom: Do You Have a Good Answer to This One?

From istockphoto.com

What do you say if a job applicant asks you this?

What makes this company a great place to work? What outside evidence (rankings/awards) do you have to prove this is a great place to work? What is the company going to do in the next year to make it better?” Read more…

Recruiting and Staffing

Hiring Wisdom: Why Do Recruiters Keep Measuring the Wrong Things?

From istockphoto.com

Look at the metrics most recruiters track below and tell me which ones are truly important.

  • Time to fill;
  • Number of applicants;
  • Number of job offers;
  • Cost per hire;
  • Time to start; Read more…