Mel Kleiman

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at

Articles by Mel Kleiman

Talent Management

Hiring Wisdom: When Employees Are Invested in Solving a Problem


I just love it when a client takes a suggestion of mine and knocks it out of the park.

In this case, the suggestion was to consider if the job could be done another way before you hire someone new. This client, in the landscaping business, did just that and created and a win-win for everyone.

Her business was expanding and she was feeling pressured to hire another four-person crew to keep up with demand.

However, when she asked herself if there might be another way, it inspired her to ask her employees if they could figure out a way to get the job done in the same amount of time with a crew of three. Read more…

HR Insights, Rewards & Recognition

Hiring Wisdom: Workplace Recognition = Better Employee Retention


As I’ve written here before, all of us are trained from childhood to be recognition-addicts (and we still are because we’re really those same little kids just in grown up bodies now).

That’s why recognition is such a powerful employee retention technique.

Using all of these types of recognition, both formally (in meetings) and informally (passing in the hall) will keep your best people motivated and on-board: Read more…

Talent Management

Hiring Wisdom: 10 Commandments of Employee Engagement


With the holidays and a new year upon us, it’s a good time to pause, look at the big picture, and resolve to do even better in 2015.

In that light, here’s something to ponder: Other than a paycheck, do you give your employees good reasons to come to work each day?

Here are a few ideas to help you pump up employee engagement and make recruiting new hires easier too: Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: Does Your Company Careers Page Measure Up?


If your website’s careers page isn’t delivering quality applicants, perhaps it’s time to revisit its message.

Too many careers pages are little more than boasts about the company’s successes and history as well as platitudes like “our people are our most important assets.”

Because most all of the really great people who want to work are already working and/or could work anywhere they want, it’s imperative to give these folks concrete, compelling reasons to apply. Read more…

Recruiting and Staffing, Talent Management

Hiring Wisdom: The Worst Hiring Decision You Could Ever Make


You are probably familiar with the old saying: “The road to hell is paved with good intentions.

Well, the worst hiring decision you could ever make is down that very road. You may have even taken it yourself more than once already.

So you don’t miss the “danger” and “caution” signs before you head that way again. They look something like this … Read more…

Talent Management

Hiring Wisdom: Why You Need to Be Doing Retention Interviews


A retention interview is not a performance appraisal; it is not about how the person is doing his or her job. It is not a job satisfaction or employee engagement survey.

A retention interview is about what the company is doing (or not doing) that frustrates their top performers.

If you’d like to create your own retention interview, here are a few pointers to keep in mind: Read more…

Recruiting and Staffing

Hiring Wisdom: Yes, It Matters How You Treat Your Job Applicants


If you already have a job and are not looking for a new job, but a new job comes looking for you, it is stressful.

If you already have a job and are looking for a new job, it is more stressful. If you don’t have a job and are looking for a job, it is very stressful.

With this in mind, recruiters and hiring managers need to realize that no one walks away from the hiring process feeling neutral. Read more…

Talent Management

Hiring Wisdom: Top 10 Ways to Build Employee Engagement


Here are 10 proven ways to boost employee engagement and, therefore, your business results:

  1. Share the history of your firm and your own work history with your employees.
  2. Tell them where you and the company are today.
  3. Then share the dream; tell them where the company is going. Read more…
Recruiting and Staffing, Talent Management

Hiring Wisdom: Hiring Just For Skills Can Be a Big Mistake


Harvard Business School found that four factors are critical to success in business:

  • Information;
  • Intelligence;
  • Attitude; and,
  • Skills.

The surprise was that information, I.Q. and skills combined accounted for only seven percent of success while attitude accounted for 93 percent! Read more…

Talent Management

Hiring Wisdom: Can You Afford to Put Up With Mediocre Employees?


Why do so many managers continue to accept mediocre, second-rate results?

Hundreds of research studies have quantified the difference between having an “A” player versus a “C” player in a job, any job.

Every one of them concludes the difference in productivity and the impact on the bottom line is anywhere from 20 percent to over 1000 percent greater return when you compare the best, most productive employees to those who are average. Read more…