Culture, Leadership

Today’s Most Important Strategy: Building a Culture of Agility

building up

What company in the world has not been going through sudden shifts from major, disruptive change?

Consumer technology companies, health care companies, automakers, and smart phone manufacturers are among industries whose very foundation is more like shifting quicksand. To survive and grow, and even regain competitive advantage, many companies are grappling with ways to transform their businesses in the face of radical change.

They are responding in many predictable and time-tested ways: Changing CEOs and leadership teams, shifting strategies, rolling out new product lines, amping up innovation, cutting costs and restructuring. Read more…

Culture, Rewards & Recognition

Even in Tough Times, Employees Deserve a Show of Appreciation

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Last Summer, I followed the Market Basket grocery store saga religiously. I was captivated by the story of non-unionized employees willing to risk their livelihood to keep their CEO. (Here are posts about the walkout and the outcome.)

After a six-week employee walkout and customer boycott, it’s fairly safe assumption the company took a pretty big financial hit. Employees were rightly concerned that years-long traditions around holiday bonuses might not materialize.

Then news broke last week that all associates would indeed receive their deserved bonuses. Read more…

Culture, Talent Management

How to Strengthen Your Organization’s Brand


The “Employer Brand” is, to put it simply, an organization’s reputation as an employer.

This brand is what people (employees, applicants, candidates, and the public) associate with the organization whether that be good, bad, or indifferent.

It encompasses culture, history, traditions and all the various touch-points of the employment experience. It includes employee onboarding practices and the office environment. It contains collaborative work efforts, employee benefit package, workplace flexibility practices, and the external reputation of organizational leaders.

For better or for worse, your brand includes it all. Read more…

Culture, HR News & Trends

Google Tops Glassdoor’s 2015 Best Places to Work List


If your company hasn’t made a “Best Places to Work” list, you should be asking “Why not?”

There are hundreds, maybe thousands of these lists. The Great Place to Work Institute has what is arguably the most prestigious. Companies spend tens of thousands to make the Top 100, and even then, many don’t.

But that’s no excuse for not making some list, somewhere.

There are also “best places” lists compiled by business journals. SHRM chapters have them, as do any number of organizations. Every state has one; some have several. And there’s one in practically every city of size, including in the Yukon, where Home Hardware made the list. Read more…

Culture, Leadership

Why More Leaders Are Turning to Values-Based Decision-Making

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Every supervisor, manager and leader in every organization makes hundreds of decisions every week. The decisions we make are always motivated by either our personal or organizational needs.

But have you ever thought about how you make your decisions? Do you make decisions based on your instincts, beliefs, values, intuition or inspiration?

Most people make decisions based on their beliefs. The problem with beliefs is that they are based on information from the past that we then project into the future.

In a rapidly changing world, the past is not a good predictor of the future. Read more…


Company Culture and “Fit” Are Real – and Really, Really Important

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Editor’s Note: Last month, longtime TLNT contributor Laurie Ruettimann wrote about how Yes, Your Company Culture Is Just a Myth. Some took exception to Laurie’s perspective, including new contributor Ed Frauenheim. Here is his response:

C’mon, Laurie.

It’s one thing to warn against blowing smoke about workplace culture and hiring clones without considering hard data. But to claim in your recent TLNT article that firms don’t have a culture, or that “fit is nonsense,” is itself nonsense.

In fact, the data suggests that company culture is more important than ever to business success. And that paying attention to team chemistry — in addition to competency and character — when hiring is vital. Read more…

Culture, Recruiting and Staffing

Want Top Talent? It’s Why You Must Tout Culture on Your Careers Page

career page

As little as a decade ago company culture wasn’t even an aspect of candidate attraction.

Heck, it was hardly a term anybody was familiar with.

Today, company culture can be the make it or break it of your talent attraction initiatives. We now have cultural interviews, culture-centric job descriptions, cultural assessment tools, and your first line of defense, the culture career page. Read more…

Culture, Talent Management

Why You Need to Pay More Attention to Your Remote Employees

virtual work

Let’s talk about your remote employees for a minute.

Are they engaged? Do they have friends at work? Are they sitting at home, their car, or down at the Starbucks feeling isolated and lonely?

Do you care? You should care.

To make a stronger point of it, you had BETTER care. Read more…

Culture, HR Management

Do You Know How Responsive Your Organization Really Is?


What Darwin said about species also applies to business. In today’s overly competitive and ever-changing business environment, only the strong survive.

It’s true. Anyone and everyone is online selling stuff, and to be successful you’ve got to be innovative, adaptable, and responsive.

So, what happens when things don’t go as planned? (Because they always go as planned, right?)

Actually, a better question is this: How do you know things aren’t going as planned? Read more…


The Customer Experience Connection? It’s All About Your Culture


When you think about companies that provide an incredible customer experience, it’s no coincidence they are the exact same companies that have amazing cultures.

Think Southwest Airlines, Ritz Carlton, Zappos, and Nordstrom, who all provide great customer service and great workplace cultures since culture is the ultimate driver of a sustainably exceptional customer experience.

“Customer experience” is a hot subject these days, but many organizations continue to put their front line employees in the middle of a horrible customer experience, and their employees are sick of being in that position. It’s not good enough to have a great product or service — you need a truly exceptional customer experience. Read more…