By Jeff Wolf
Everybody in business, at one time or another, and probably more than once, has witnessed the results of poor leadership: listless and confused employees leading to stagnating sales, excess costs, and crumbling profits.
It happens at every level of the organization, from frontline supervisors right through the top echelons.
Teamwork is key, but it doesn’t happen automatically.
To create a fully functional team, the leader needs to exhibit six (6) leadership traits: Read more…
The world of franchising is exploding as more and more franchised brands and concepts emerge each year.
Sadly, in many of those organizations, there exists a wide chasm separating disenfranchised franchisees from the brand’s franchisor, usually stemming from broken promises and unfulfilled expectations. In those franchised brands that are thriving, however, harmony reigns supreme as both parties are firmly committed to the other’s success.
A shining example of this is Costa Vida, an 11-year-old chain of nearly 70 fast casual, fresh Mexican restaurants. Read more…
Is there a difference between a mission statement and a manifesto?
Yes and no. Their intentions may be the same but that’s where the similarity ends.
In practice, the outcomes of mission statements and manifestos are miles apart. Though manifestos and missions are crafted to bring people together behind a cause, manifesto’s have a much better track record of igniting action.
The best are so emotionally charged that their catalytic influence can endure for centuries. Such was the case for the 10 Commandments, and the Declaration of Independence. Read more…
A leader’s success is largely incumbent on their capacity to influence other people.
And 21st century leadership is about creating relationships of integrity, authenticity and trust, as loyalty is now earned through relationships and collaboration, rather than through titular power.
Yet, forging deep, trusting business relationships is often awkward, unchartered territory for leaders. Many are wary of leading with emotion or operating with a genuine openness and honesty, believing that showing vulnerability will lead to dissenting opinions or criticism from colleagues and subordinates. Read more…
“You should never be afraid to let your personality and style come through.”
That has been a foundational statement for me during my career.
My first job out of college was working in the sales division for IBM. I always tell people that IBM was the Google of its day. As part of the role of becoming a sales associate we were all sent to “sales school” where we had to learn to sell the products, sell the benefits of those products, and extend the brand into the client organization. Read more…
The movie Whiplash — the story of a young talented drummer and his demanding and ruthless teacher — is garnering a lot of attention (it’s been nominated for five Oscars) and it’s also kickstarting a lot of discussion.
What is the role of a teacher or coach? To what lengths should we go to elicit the best from someone? How do we motivate and not break people on the way to helping them reach their pinnacle?
These questions are relevant on school campuses, playing fields and the workplace. While I believe that everyone needs to get voted on the team and bring their A-game every day, I don’t believe the antiquated type of coaching works.
The world needs more talent than we have. Yes, we have a talent crisis. Read more…
There are unspoken rules that exist in the workplace that colleges don’t teach and HR rarely trains on, and those rules are a powerful influence of who advances and who does not.
These are the “soft skills” that organizational leaders wish more of their managers and people understood.
Here’s a crash course in just five of those unspoken rules. Read more…
Sometimes, the best leadership examples come from someone who does not have the lofty titles.
We watch in amazement how one tiny gesture ends up giving us the wow factor in multitudes (as the video below shows). Ordinary people, or those in professions that would not be synonymous with leadership, set an example for all of us to follow.
It always brings a smile to my face when I see these random acts play out. Read more…
What has really changed?
One day you are working with your peers as colleagues, and the next day you are their manager. Now what?
You are the same person as you were the day before, so what now makes you worthy of being in charge? Why should you suddenly be able to tell your peers what to do? And why would they listen?
This is a quagmire many people face – at every level. Read more…
While waiting for a minor surgery this past week, I asked for reading material. Out comes a newsletter, a printed one.
This hospital — American Hospital Dubai — had just hired a new CEO, Mr. Peter Makowski. His introductory greeting was on the first page of the newsletter under the headline, “From the Desk of the CEO.” Read more…