5 Leadership Communication Habits That Destroy Unity

HR Communication Corner

Cyberbullying has received increased attention during the last few years, focusing primarily on children and teens. But adults can be bullying victims as well — and not just on social media. The workplace has its own share of intimidation, whether abusive language by bosses, sabotage by those who hoard information, insults to coworkers, or supervisors who take a let-them-fight-it-out mentality with those reporting to them.

Successful leaders become more proactive in building trust and unity among their team members. Identify the following causes of intimidation and guide accordingly:

Withholding Information

Besides the sinister reasons leaders fail to pass on information (turf wars, envy, self-protection), more often, they don’t tell other departments or divisions what or why they’re doing things for completely understandable reasons:

  • They never consider who else might need to know.
  • Although it occurs to them to let others know, they dismiss the idea because “it’s not relevant,” “unimportant,” or “has nothing to do” with others’ responsibilities.
  • Informing others takes time, and they’re too busy handling more “urgent” matters.

As you converse with offenders, communicate the impact of failing to pass along information: If others don’t know what they’re doing and why they’re doing it, chances are great that they’ll grow suspicious. They’ll begin to see other people or departments as “competition.” They’ll hoard resources. They’ll sit silently during meetings rather than offer encouragement or support for the newly formed competitor. At the extreme, these hoarders will sabotage coworkers’ projects by slowing or withholding vital information.

Ongoing, Unresolved Disagreements

Disagreements may surface about conflicting goals: To improve divisional profits, Jack aims to cut expenses; Madison focuses on growing revenue. Tim thinks resources should be spent on Client A while Rani wrangles to monopolize resources for Client B’s project.

Or maybe the conflict is more personal. A boss engages in shaming comments or explodes with the slightest provocation.

In any case, someone feels disrespected and has hurt feelings. Whenever you’re aware of bully situations or even personality conflicts, aim to help resolve them rather than let them fester. Just as with spectator sports, people tend to “pick a side” and cheer their favorite on for the long term.  As a result, the entire team becomes dysfunctional. Once the two warring parties agree to “wipe the slate clean,” the team can move forward as one.

Failing to Identify and Communicate a Common Purpose

It’s natural, of course, for team leaders to have their own approaches to projects and responsibilities. But when those approaches diverge, savvy leaders continue to keep the focus on what the parties have in common: Reaching a common revenue goal. Lowering the rejection rate on widgets. Developing and promoting in-house talent. Recruiting star performers from a related industry.

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How do you increase the buy-in to a shared purpose? Clearly state the mission and metrics. Repeat that vision often in multiple ways and formats. That common purpose has to be communicated — measured, praised, rewarded — continually.

Tolerating Incompetence

Nothing destroys unity like letting a slacker stay on the payroll. The competent, committed employees will grow resentful when they find themselves having to “pick up the slack” for co-workers who sport a bad attitude and/or perform poorly. And often the slacker too grows hostile toward top performers who “show them up” by doing excellent work. No matter how “pleasant” or “needy” the poor performer, a leader’s job is to move them on to a more suitable job or organization where they can be successful — and less contentious.

Allowing Gossip

Very few people will admit to being a gossip. Instead, they’re just “sharing” information because they’re “concerned” or trying to be “helpful.”

Don’t believe it. Gossip refers to passing on personal information to anyone who can’t be part of the solution. Make sure your team members know that you expect them to stop gossipers in their tracks. Gossip destroys reputations, demoralizes its victims, and eventually destroys trust and unity among coworkers.

These behaviors may not always be labeled “bullying” by those involved, but they can be just as counterproductive, damaging, and disruptive as the anonymous threatening letter in the mail. Successful HR leaders work to build unity wherever they see dysfunction.

Dianna Booher is the bestselling author of 49 books, published in 62 foreign-language editions. She helps organizations to communicate clearly and leaders to expand their influence by a strong executive presence — and often by their own published book. Her latest books include Faster, Fewer, Better EmailsCommunicate Like a Leader; What MORE Can I Say?; Creating Personal Presence; and Communicate With Confidence. National Media such as Good Morning America, USA Today, The Wall Street Journal, Bloomberg, Forbes, FOX, CNN, NPR, and Entrepreneur have interviewed her for opinions on workplace communication issues.  www.BooherResearch.com  @DiannaBooher  817-283-2333

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