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Nov 18, 2013

In order to minimize employee turnover, you’ve got to:

  1. Hire tough. Set high standards and never lower the bar;
  2. Let new employees know why their jobs are important;
  3. Never think: ”It’s just an entry-level job.” Those jobs most directly impact your customers experiences;
  4. Pay the highest wages you can afford. When you pay more, you can expect and get more;
  5. Give the first pay raise as soon as the new employee deserves a raise, not on pre-set time schedule, but on a productivity or learning schedule;
  6. Give recognition when recognition is deserved;
  7. Train for process, not for speed;
  8. Help the new employee make friends at work;
  9. Make work FUN;
  10. Learn to fail fast. When you make a hiring mistake, cut your losses immediately.

This was originally published on Mel Kleiman’s Humetrics blog.