In order to minimize employee turnover, you’ve got to:
- Hire tough. Set high standards and never lower the bar;
- Let new employees know why their jobs are important;
- Never think: ”It’s just an entry-level job.” Those jobs most directly impact your customers experiences;
- Pay the highest wages you can afford. When you pay more, you can expect and get more;
- Give the first pay raise as soon as the new employee deserves a raise, not on pre-set time schedule, but on a productivity or learning schedule;
- Give recognition when recognition is deserved;
- Train for process, not for speed;
- Help the new employee make friends at work;
- Make work FUN;
- Learn to fail fast. When you make a hiring mistake, cut your losses immediately.
This was originally published on Mel Kleiman’s Humetrics blog.