Oct 18, 2013

Fridays are usually happy days in most organizations because the weekend is closing in.

That’s true most places today, unless you happen to work in Northern California. That because BART — Bay Area Rapid Transit, a public agency that runs trains up, down, around, and through the San Francisco Bay  — has gone on strike.

This means that 400,000 commuters who count on BART to get to work are SOL today. As a former Bay Area resident who used to commute on BART to a job in San Francisco, I have a full appreciation for the havoc a system shutdown can have.

So, it’s Black Friday for workers in the Bay Area, but the interesting thing about this labor dispute is that it isn’t really about money. The big sticking point is about work rules, and BART management has drawn a line in the sand on this point, particularly getting control of an insidious labor issue known as “past practice.”

Work rule changes at the heart of the standoff

As the San Francisco Chronicle points out:

Both the unions and BART management agreed that the two sides were close to an agreement on economic issues Thursday, but the talks broke down over the transit agency’s call for work rule changes.

The unions’ position was that “we’ll take more money but won’t even talk to you about work rules,” Tom Radulovich, president of BART’s Board of Directors, said after the talks ended. “We need to be able to manage the district.”

And, just what are the “work rules” that are such a problem that they are basically shutting down the workforce in the San Francisco Bay Area today? Again, as described by The Chronicle:

When BART and union representatives talk about “work rules” leading to the breakdown in negotiations, they’re primarily referring to a clause in their contract that refers to past practices, or the way things have been done previously. To change a past practice, BART’s contracts require mutual agreement between management and the unions which can be hard to get.

According to BART officials, that makes it difficult to make technological changes like having station agents file reports by email instead of writing them out longhand, using email instead of fax machines to send documents and sending paycheck stubs to each work location electronically instead of hand-delivering them. …

It also prevents BART from making changes in the way it schedules workers or adds extra service on holidays … For instance, if BART adds service on a holiday because of a special event, the unions could force the agency to schedule similar service the next year on that holiday, even if the event is not being held.”

Past practice memorializes bad decisions

As someone who has experienced life  in a unionized workplace, take it from me that work rules and past practices are always two giant problems for management.bart

When I was Editor of a statewide newspaper in Montana, work rules made it impossible for me to allow reporters to take comp time in lieu of overtime, even though the reporters really preferred it and I would have rather let them take it. The problem was solved, eventually, when the news staff voted to decertify the union, but why did work rules prevent a reasonable on the job accommodation that both sides wanted in the first place?

Later, when I was Executive Editor of the morning newspaper in Honolulu, “past practice” tied my hands on a variety of management issues simply because some former manager had decided to deviate from the union contract at some point and gave somebody something that wasn’t specified in the union contract.

Once that happened — say, a manager allowed somebody to take a day off without having them put it in writing seven-days in advance, as the contract stipulated — it became “past practice” and an ironclad “rule” that couldn’t be changed except by negotiations with the union (and good luck on that).

$73 million a day impact

In other words, a supervisor just trying to be nice, or, who makes a bad call in the heat of the moment, causes that decision to become carved in stone for all time as part of the union work rules without any negotiations or anybody else agreeing to it.

I don’t pretend to know all the ins and outs of the situation with the BART union and management in San Francisco, but I can tell you this: unbending work rules and a fixation on past practices make it impossible for managers to effectively cope with the rapidly changing workplace we all struggle with here in 2013.

The people who are paying the price for this are the 400,000 common commuters who depend on BART service every day to get to and from their jobs. And the economic impact is huge: $73 million a day, just in lost worker productivity, according to the Bay Area Council Economic Institute.

I’m all for treating workers well, because I think it makes for a much more productive workforce, but management needs the ability to adjust work rules and make changes to deal with the ever-changing demands of our tumultuous economic times.

Everybody in the San Francisco Bay area knows that — everybody except, it seems, the leadership of the BART union.

Lunch at your desk is a bad thing

Of course, there’s more in the news this week than transit squabbles over work rules. Here are some HR and workplace-related items you may have missed. This is TLNT’s weekly round-up of news, trends, and insights from the world of talent management. I do it so you don’t have to.

  • Guns in the office parking lot. New laws that allow employees to bring guns with them (in their car) to the office parking lot is causing a lot of workplace angst, as The Wall Street Journal reports. “Today, some 22 states have passed laws that limit property owners’ ability to ban firearms in vehicles in parking areas, according to the Law Center to Prevent Gun Violence, a San Francisco-based gun-control advocacy group. Details vary by state, but under most so-called Bring Your Gun to Work laws, employers can keep firearms out of offices and factory floors, but they can’t ban weapons in the parking lot.”
  • Why eating lunch at your desk is a really bad thing. I have eaten many a lunch at my desk, but that’s a big problem, according to this story in Fast Company magazine. “Two-thirds of us eat lunch at our desks — and it’s getting a little sad. This wouldn’t be a problem if we didn’t spend our energy all morning; unfortunately, we do. And the less energy we have, the worse decisions we make, the less productive we become, and the more annoying we are to be around. So if we want to do better work throughout the day, we need to unplug at some point during the day. Like midway through. With a midday meal. But take note: as University of Tennessee at Chattanooga organizational psychologist Chris Cunningham (says) … where, how, and who you eat with is as important as what you eat.”
  • Older workers aren’t going anywhere anytime soon. Here is more evidence that Baby Boomers aren’t going away. According to this Associated Press story in the San Jose Mercury News, “Older Americans appear to have accepted the reality of a retirement that comes later in life and no longer represents a complete exit from the workforce. Some 82 percent of working Americans over 50 say it is at least somewhat likely they will work for pay in retirement, according to a poll … by the Associated Press-NORC Center for Public Affairs Research. The survey found 47 percent of working survey respondents now expect to retire later than they previously thought and, on average, plan to call it quits at about 66, or nearly three years later than their estimate when they were 40.”