How to Get Cocky Leaders to Consider a Different Viewpoint

HR Communication Corner

Seriously, play along with me for a moment. Try these two brainteasers for yourself before reading ahead for the answers—and the point:

  1. What’s the next number in this series: 1, 3, 7, 15, 31,    ?
  2. What’s the next letter in this series: A, E, F, H, I, K, L, M, N,  ?

Answers in a moment.

Recently, a member of the Catholic Charities organization presented a session to board members of a nonprofit that refurbishes homes for people who cannot afford to do so themselves. As you might guess, the board members were an accomplished group of movers and shakers. Very few had direct or first-hand experience with those in their community living in poverty.

At the start of the session, the presenter projected the first series of numbers on the screen and asked how many in the audience knew what the next number should be. After about 6 seconds, almost all hands were in the air. The presenter counted to three and had everyone call out the missing number. There was a chorus of “63.”

To those very few who didn’t get it in that brief few seconds, she explained the secret: “Double the previous number and add one.”  A big round of ooah, yes, of course, easy.

Then she projected the second brainteaser and again asked the audience to fill in the missing letter. This time, the audience didn’t respond so quickly. Several called out wrong answers. In fact, after several minutes for them to ponder this teaser, the speaker had to give them the answer: T

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As expected, the audience members sounded perplexed and pressed for the reasoning, which was this: “This series includes all the letters in the alphabet sequentially––skipping only the curved letters.” Her conclusion after the brainteasers: “Most of us get used to looking at the world from one viewpoint. At some point, we start using the same rationale to suggest every solution—no matter the problem.”

The nonprofit’s goal for the session was to help these board members put aside any preconceived notions about those stuck in the cycle of poverty and to become willing mentors to those heads of households ready for a hand-up.

The brainteasers worked beautifully. The difference in perception during the remainder of the presentation was palpable.

The next time you work with leaders predisposed to accept only one course of action, try this or a similar exercise to force their minds open wider.  A new perspective pays huge dividends for organizations and teams who hope to innovate.

Dianna Booher’s latest books include Faster, Fewer, Better Emails; Communicate Like a Leader; What MORE Can I Say?, Creating Personal Presence:  and Communicate With Confidence.. She’s the bestselling author of 48 books, published in 61 foreign editions. Dianna helps organizations communicate clearly and leaders to expand their influence by a strong executive presence. National Media such as Good Morning America, USA Today, The Wall Street Journal, Bloomberg, Forbes, FOX, CNN, NPR, and Entrepreneur have interviewed her for opinions on workplace communication issues. She blogs for Forbes, Microsoft, and The CEO Magazine.  www.BooherResearch.com   @DiannaBooher  817-283-2333

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