They Want to Hear the Bad More Even Than the Good

A magnetic manager is someone who easily attracts and retains STAR (self-motivated, talented, accountable, responsible, and stable) employees. One secret that separates them from other professionals is feedback (and not necessarily the glowing kind).

In 2014, Harvard Business Review contributors surveyed 900 employees to get their opinions on feedback. What they found was pretty remarkable: employees want to hear negative (“corrective”) feedback more than twice as much as they want to hear positive feedback. Unfortunately, most managers don’t like delivering what turns out to be highly sought after information.

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Bottom Line: Your STAR employees want to get better. If you don’t tell them how, you set them up for frustration and/or failure.

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at