There is a talent shortage. I know, this isn’t a shock to you. You feel it in your business on a daily basis. Trying to fix it, you get creative in your hiring practices. Maybe you’re like Carol McDaniel, an…
Talent Management
What It Takes to Be a Leader in the Digital Age
Progressive organizations consistently lament the dearth of capable leaders who can take up the reins at the top and sustain a robust stride toward continued prosperity. One of the reasons for this is the changing role and skill set of…
Your Execs Are Fooling Themselves When It Comes to the Feedback Office Workers Want
Think your office workers are satisfied with the level of performance feedback they receive? Think again. New data suggests that if you’re still conducting the traditional annual or semi-annual performance reviews, there’s a good chance your employees are not happy…
The Law of ‘Congruent Experience’ Is One You Should Follow
Creating a winning customer experience starts first with the Employee Experience. The customer. It’s any person or group receiving a service from an individual or organization. If you run a company, it’s the person buying your t-shirts, pizza, or software. In healthcare, it’s the…
If You Have to Force People to Train, You’re Doing It Wrong
What’s wrong with the way we train? Too much text, too few images, formulaic presentations that are so much based on rules that it’s a wonder there’s any life left in the training room at all. “We’ve dehumanized learning,” Clint…
“We Have a Pay-For-Performance Program” Not!
My business career has spanned a long time and working from both sides of the desk. First as a compensation practitioner filling out survey questionnaires and working my way up the ladder, and then (much) later as a global compensation…
Meet These 4 Employee Needs and Engagement Will Improve
Engagement is a term that gets tossed around a lot in the business world. When we observe employees (including ourselves) not being focused or lacking energy in doing their jobs, we say that they have low engagement or are disengaged….
What Toys R Us Teaches Us About Leadership Cultivation
The demise of Toys R Us — the toy store that captivated every elementary schoolkid’s daydreams — was ultimately just another illustration of management gone wrong. It can be easy to point fingers at big box and online competitors as…
How to Read the Virtual Body Language Of Remote Workers
All managers want their teams to be happy and engaged in their jobs. Unfortunately, even the greatest companies will occasionally find themselves with an unhappy employee. Managers know there are certain patterns to look out for that may reveal an…
How To Design And Deliver Training That Matters
As more organizations focus on return on investment (ROI), implementing an effective learning and development (L&D) strategy to aid engagement and retention has never been more important. Employers that place a high value on equal opportunity and continuous learning are…
Today’s Organizations Do Well By Doing Good
Corporations are part of communities and must build and maintain trust while helping stakeholders, not just shareholders, says Marc Benioff, CEO of Salesforce. “If you put growth above trust, then all of a sudden you create a toxic culture.” I…
How One-on-Ones Can Make the Difference Between Loving and Leaving
It’s a well-known cliché in HR circles that employees quit their bosses, not their jobs. However, having run many employee surveys and regularly studying analytics on employee engagement, I’ve found that the root of the problem goes much deeper than…
Stop Using the Goodies, Gimmicks, and Gala Events Approach to Employee Retention
Imagine a male colleague of yours tells you his wife said she’s unhappy with their marriage. Last night she told him she doesn’t feel close to him; she doesn’t feel like they have an emotional connection. He then shares his…
10 Must-Have Features For Your Performance Management System
HR departments across nearly all industries are constantly trying to improve systems and processes to help increase employee engagement, recruit and retain talent, and operate on a more efficient and cost-effective basis each day. Performance management software is one of…
3 Steps to Strategic Learning For the Age of Automation
They always show up, even during World Cup games. They can work 12-hour shifts without displaying any signs of fatigue. And they never linger around the break room long after they are due back on the floor. In many ways,…
The 3 Dimensions of a Job: Style, Pace, Risk
I’ve spent over 25 years in human capital management and I’ve gotten 10 certifications in the space. Through the use and study of various assessments and workforce analytics, I can tell you that every job at any company contains some…
Do Your Subcultures Align Or Undermine Your Company Values?
It can be surprising when you first see the signs of an organizational subculture forming When the company is small, employees are much closer to the central embodiment of its mission, vision, and values, because everyone is working closely together….
Use Feedforward to Make Performance a Partnership
You may not like getting feedback, but you can’t deny its importance. Receiving robust feedback – even when it’s negative in nature – is a key driver of performance and leadership effectiveness. And when people ask for feedback, they are generally seen as more effective…
With the Right Attitude, Losing Can Be a Win
“Ron, thank you so much for facilitation of today’s event. I learned so much. And even though I lost the competition, I think I learned more by losing as opposed to winning.” That line stopped me…”I learned so much from…
7 Talent Assessment Myths and Why They’re Wrong
Talent assessment is all about managing people, that is, evaluating and screening candidates, hiring the right person for the right job, and managing and developing work teams. Though companies have been using talent assessment tools for many years, some are…